Path Infotech

About Path Infotech

Roles & Responsibilities Responsibilities: Installation, configuration and operations support of Windows Server components of a complex IPTV/OTT Solution. Creating detailed MOP (Method Of Procedure) documents for planned changes in customer platform, reviewing and validating MOP internally and with customer to get customer approval. Execution MOPs on customer platform during designated maintenance windows (including night time if required). Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on issues reported by customers. Provide in depth investigation of critical escalated issues. Use and apply Integration and Support processes, policies & tools documentation. Maintain high level of customer satisfaction by providing services fully compliant with the SLA. Create and maintain customer relationship on a day-to-day basis, e.g., communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers. Engage additional support level within a predefined time frame and collaborate with them, as needed, in order to resolve the issues (internal and external escalations). Ensure every customer reported issue is properly documented for tracking purposes and learning opportunities. Ensure time tracking accuracy for cost charging purposes. Understand the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process. Use the knowledge management tool by searching/creating/updating articles. Proactively share knowledge. Education Required: Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Science or related field. Experience Required: 6 years of progressive experience as Windows Server integration or support engineer. Technical Skills: Microsoft Windows Server 2008, 2012 R2, Active Directory Windows NLB and Redundancy Clustering Microsoft SQL Server 2014 Microsoft SCOM Microsoft SCCM HP DL and BL Server HP SAN Storage (good to have) Windows networking Microsoft Hyper-V and SCVMM (good to have) Scripting or coding basics (good to have) MediaKind Mediaroom Product knowledge (optional) Good verbal and written English Detailed and Additional Skills and experience: Experience with server hardware, preferably both blades and rack mounted servers. Preference to HP DL* and BL* series, MSA, 3PAR. Experience in Microsoft Windows Server, Microsoft SQL Server, SCCM, SCOM, Windows networking. Understanding of High availability technologies: network redundancy, server clustering, RAID Know-how on scripting technologies or coding experience is an advantage. Powershell is preferred. Know-how on virtualization technologies, preferably Hyper-V. Good spoken and written English. Technical writing capabilities.

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Job Ad Metrics

Job Ads found: 100

Job Ads per Month: 2.9

Hiring Locations: 1

Data Info