PENTAX Medical

About PENTAX Medical

We have an interesting opportunity for a Customer Service Administrator based at our UK office in Langley, Slough. The Customer Service Administrator works closely with various teams to ensure accurate administration to support business activities, proactively implementing and maintaining processes for continual business improvement across the organisation. The key purpose of the role is to interact with customers (internal and external), to proactively and effectively process and progress customer orders of all types, including providing information (prior to enquiries) regarding PENTAX products or services and handling and resolving issues arising. Main Responsibilities/Main Tasks 1. Handle telephone calls and other customer enquiries from letter, fax, and email. 2. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution to the customer’s satisfaction. 3. Responsible for processing and administrating customer orders, lending orders and service orders. Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal CRM/mainframe systems and customer purchase orders. 4. Responsible for producing customer quotes to the customers specification and with a timely manner. 5. Responsible for stock order processing to ensure necessary delivery times. 6. Co-ordination of product demonstration and service loan equipment. 7. Prepares and produces reports as necessary for internal and external customers. 8. Responsible for organising field support activity whilst encouraging good customer liasion & back up service. 9. Responsible for record and information maintenance within the PENTAX IT systems. Qualifications, Knowledge & Skills · Minimum of A level or equivalent education · IT knowledge – intermediate level Excel and Word · Experience in a customer facing or customer service related role with telephony experience Benefits: Bonus scheme On-site parking Job Types: Full-time, Permanent Salary: £22,000.00 /year Experience: customer service: 4 years (Required) Education: A-Level or equivalent (Required) Job Duties: Answer incoming customer inquiries Stay up-to-date on new products, services, and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested

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Company Info

Company Type: Subsidiary or Business Segment

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 126

Job Ads per Month: 4.1

Hiring Locations: 5

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