Options Technology

About Options Technology

Desktop Support Engineer – Options Financial Technology - Singapore For this role we are looking for a Support Desk Analyst to provide first level support based out of our Singapore office. This involves taking calls and handling the resulting incidents or service requests using the incident management system and request fulfilment processes. About Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. As part of an international team, you will travel the world whilst working and learning from our experts in New York, Hong Kong, Singapore, New Zealand and Belfast. Working for Options will give you first hand access to world class technology, exciting new applications and bespoke software products. Role Outline For this role we are looking for a Support Desk Analyst to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes. Responsibilities Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests. Issue customers with details of call assignment and likely resolution timescales. Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues. Monitor and update all incidents and requests, including calls assigned to external suppliers. Review incidents and requests with customers and work together to continuously improve service delivery provision. Deal directly with requests and complaints alike and escalate where necessary. TCP/IP Troubleshooting. Blackberry Enterprise Server Blackberry Handhelds. Microsoft Exchange Server 2007 / 2010 / 2013. RSA Secure ID or other VPN Technologies. Active Directory 2008. All Windows 2010 / 2013 / 2016 Applications (Word, Excel, PowerPoint, Outlook). Windows 7 / Windows 10. LAN/WAN troubleshooting Skills. Building and Maintaining Desktop/Laptops (HP/Dell). Network Security. Desirable Skills and Qualifications 1 years desktop support experience, preferably in a Financial Services Environment. Support Desk call logging tools – HP service centre / Remedy / Infra. Senior Management / VIP Support. Cisco Unified Call Manager. Bloomberg/Reuters. MCP / MCITP Windows 7 / MCDST / MCSA. ITIL v3 Foundation. Data Centre experience. On call / Out of hours experience. Apple products / Mobile technologies. Company Benefits Private health care Excellent maternity & paternity benefits. Paid holidays. To Apply Please upload your application of CV and cover letter via our careers portal at www.options-it.com/careers CV must be a maximum of 2 pages. Covering letter must detail the role you are applying to along with your availability. Applications close when candidates matching the desired criteria have been chosen to fill the positions. Job Type: Full-time

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Company Type: Private

Company Size: 11 - 50

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