Ontario Clean Water Agency

About Ontario Clean Water Agency

The Ontario Clean Water Agency (OCWA) believes in Our Communities, Our Environment and Our People. As a trusted partner to municipalities, First Nations communities, businesses, governments and institutions across Ontario, we provide our clients with total solutions in water and wastewater. We are dedicated to working closely with our clients to help them build healthy sustainable communities and organizations and provide safe and reliable drinking water to thousands of Ontarians each day. Join our team as an Information Technology professional with OCWA What can I expect to do in this role? In this role, you will use your skills to provide end user support to systems users by providing technical expertise to diagnose and resolve user problems. Note: Position will be relocating to 2085 Hurontario Street, Mississauga in Spring 2020 How do I qualify? Knowledge Information Technology Standards and Guidelines, best practices, standards and controls, and Information Technology Infrastructure Library (ITIL) Principles and process standards to ensure that output meets with expectations, and is consistent with IT plans and goals. Knowledge of client/server environments, and LAN/WAN networking Knowledge of hardware/peripherals installation and cabling to assist in installation, configurations and testing of system hardware and disconnect workstations and peripherals; and to identify malfunctions and take corrective action Knowledge and experience installing, configuring and managing Microsoft Windows desktop operating systems (Windows 7, Windows 10). Advanced level of expertise using Microsoft Office Suite applications knowledge and Hands-on experience with Lotus Domino administration Knowledge of Citrix/VMWare Thin Client virtualization technologies Demonstrated aptitude for learning new technologies Skills and Ability include Provides timely and courteous responses to telephone, e-mail, and web-generated support requests, including problem analysis, initial resolution and/or escalation. Reason and problem-solving skills to provide technical and trouble-shooting services to end users in operation/use of computer hardware and software. Good communication skills, teamwork and excellent customer service skills Advanced analytical interpretive reasoning and problem solving skills to assess, identify and coordinate/manage problems and incidents; to recommend solutions to meet user needs; to provide insight into impact of problems or planned changes; to conduct research, evaluate and recommend solutions to ensure compatibility with the current system and future changes. Analytical and evaluative skills to develop materials and deliver training that is customized to end-users. Assists in the user account administration, maintenance and auditing. Perform system backups and recovery Tracks of service requests/incidents by entering data into service desk system and ensure response, work commitment and resolve times are within SLA guidelines (entire life cycle). Educates and instructing users on an ad hoc basis in computer systems use, productivity technique, office automation software, client servers' concepts etc. Maintain regular contacts with other technical staff and external services providers to identify and resolve technical issues What's in it for you? Flexible learning and development opportunities. Opportunities for career advancement and specialization with the largest provider of water and wastewater services in Ontario. You will be eligible for additional pay for certification, should you be successful in completing and maintaining facility water/wastewater operator's licenses Work with the partner of choice for more communities than any other water and wastewater service organization in Ontario for over 25 years. Work with an organization committed to innovation and advanced technology. A defined benefit pension plan; Comprehensive Health Plan; Life and Disability Insurance. Maternity and parental leave top-up benefits including for adoptive parents. Additional Information: Address: 2 Permanent, 1 Yonge St, Toronto, Toronto Region Compensation Group: Ontario Public Service Employees Union Understanding the job ad - definitions Schedule: 6 Category: Information Technology Posted on: Monday, February 10, 2020 Note: T-AQ-148256/20(2)

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Company Type: Government

Company Size: 501 - 1000

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Job Ads found: 321

Job Ads per Month: 7.8

Hiring Locations: 20

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