Obelisk

About Obelisk

Job Title: IT Level 1 Technical Support Department: IT Reporting to: IT Director Job Summary: Based in Dublin to support two offices, this position would suit someone with a Technical Degree in Computer Science and experience working in a similar role would be an advantage. The ability to work as part of a team or on own initiative is essential, as are excellent organisational and communications skills. Key Tasks and Responsibilities: Administration of Microsoft Windows Server 2008/2012 Maintenance of Local Area Network & Equipment (including Wifi) Experience with Antivirus & Backup software deployment/management Maintain and update system Equipment Registers Training of users on IT systems Level 1 Technical Support: Monitor Support Helpdesk & Prioritise calls/tickets Provide hardware & software phone and in-person support to users Office 365 & Sharepoint Support Provide remote support to off-site teams, to include software, hardware & communications problems If possible resolve ticket, communicate resolution to the end user and close the ticket. If unable to resolve thoroughly, document ticket with actions taken in an attempt to resolve and escalate ticket in accordance with IT Department procedures Job Types: Full-time, Permanent

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Company Info

Legal Form: LLC

Company Type: Private

Company Size: 11 - 50

Revenue: 1 - 5 million (USD)

Job Ad Metrics

Job Ads found: 161

Job Ads per Month: 4.0

Hiring Locations: 8

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