OSS Health

About OSS Health

Urgent Hiring! We are looking for a qualified Technical Support Specialist to join our team. You will assess customer's need and provide assistance and information on product features. Also, you will provide customer's feedback to the technical team for their reference on the possible system issues, upgrade, additional features, and others. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth transaction among the clients, the teams and other business partners. Perks Fun working environment Work-Life Balance Huge potential for growth Trainings Responsibilities Respond to requests for technical assistance Provide user support and customer service on company-supported computer applications and platforms and advise on the appropriate action. Monitor and respond quickly and effectively to requests received Ability to identify and organize tickets according to priority and forward tickets to engineers and techs Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem Validate the set-up process Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently Manages social media community and answers website/online inquiries,if any Suggest system process improvements Requirements Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Marketing or equivalent. No college or technical degree required At least 1- 2 years’ experience in Technical Support and Administration Must possess advanced computer operation skills Knowlegeable with technical languages is desirable Experience in handling Australian clients is an advantage Must have good typing and language skills Must have excellent verbal and written English communication skills Analytical and multitasking skills Teamwork and motivational skills Must be willing to work in Pasay from Monday to Friday work schedule following a 6am-3pm/7am-4pm time shift. Job Type: Full-time Salary: Php22,000.00 to Php30,000.00 /month Experience: Technical Support: 2 years (Preferred)

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Technologies (from Job Ads)

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Company Info

Legal Form: BV

Company Type: Private

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