OLR

About OLR

The System's Administrator provides support to the company's technical infrastructure and users. This includes networks, desktop support, systems administration, application management, and record-keeping as they relate to the technical infrastructure requirements of OLR. In addition, they provide ongoing maintenance and enhancements within predetermined timeframes and contribute to the identification of continuous improvement opportunities. Essential Duties & Responsibilities: Provide exceptional customer service to the organization including; Timely and appropriate response to incoming support requests Follow support requests through to conclusion and satisfaction of the initiator Provide on-call support outside of standard business hours and on weekends as rostered Focus on continuous improvement to achieve best practice and service excellence Provide input to strategy for the corporate technical infrastructure Undertake special projects as required from time to time Networks Maintenance, support and ongoing improvement of company networks and network components, including: VPNs, routers, LANs, internet, switches, firewall, and network security Patches, fixes, and upgrades. Contribute to the management and ongoing improvement of links to external client networks. Develop and maintain documentation relating to the design, configuration, and troubleshooting of the network Desktop Support Maintenance, support and ongoing improvement of the company desktop solutions, including: Patch management, antivirus, provisioning, standard operating environment, and new starters. Undertake general troubleshooting activities and research to find suitable solutions for users. Develop and maintain documentation relating to the design, configuration, and troubleshooting of the company standard desktop. Systems Administration Maintenance, management, support and ongoing improvement of servers and related hardware, including: User management, patch management, antivirus, storage, backups, provisioning, web services, multiple operating systems, and multiple databases. Develop and maintain documentation relating to the design, configuration, and troubleshooting of the servers and associated equipment/hardware. Application Management Provide infrastructure support of internal applications as needed Develop and maintain documentation relating to the implementation and troubleshooting of applications used Record Keeping Provide ongoing support of record-keeping and procurement, including: Software registry, hardware registry, warranty and repairs Develop and maintain documentation relating to record-keeping Secondary Duties and Responsibilities: Undertake special projects as required from time to time Essential skills: Linux Administration Experience with operation and management of Internet Protocols including POP3, IMAP, SMTP, HTTP. Experience with operation and administration of services including DHCP & DNS Experience with virtualization and hypervisors including KVM and VMWare ESXi Sound knowledge of Cisco/Juniper router configuration and operation, preferably including VPN management Sound knowledge of TCP/IP networking and addressing Professional approach when dealing with customers, including clear and concise written and verbal communication skills Understanding of basic computer security principles Professional approach when dealing with customers, including clear and concise written and verbal communication skills Ability to work with all levels of the organization over multiple locations Ability to manage workload and complete multiple tasks concurrently High degree of initiative, accuracy, efficiency, and attention to detail Demonstrated ability to maintain confidentiality when dealing with proprietary information Demonstrated sense of urgency and willingness to provide exceptional customer service Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances Strong ability to proactively identify and resolve issues Ability to be flexible and adapt to change in a complex global organization Desirable skills: Working knowledge of desktop imaging, patch management, and deployment Cisco, Juniper, Microsoft and security certifications Understanding or exposure to these key technologies and techniques: Security, firewalls, routers, switches, communications, LDAP, monitoring tools, security audit techniques, and proxy servers. Experience with provisioning software such as Chef, Puppet, Ansible or Saltstack Experience with Cloud platforms such as GCP, AWS or Azure Development experience (any language) Knowledge of, or exposure to Test Driven Development (TDD) Education & Experience: Bachelor's degree or equivalent working experience in a related field Proven IT experience preferably in a technical support role Working knowledge of Unix/Linux systems administration Experience with protocols of DNS, DHCP, and TCP-IP configurations Experience assisting in a Windows operating environment Exposure to Cisco routers

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

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