OFS

About OFS

About Opus: Named one of the Top 20 Greatest Places to Work in the financial services industry, Opus Fund Services is an award-winning global fund administrator seeking experienced, dynamic professionals to join our team. We are an extremely fast-paced and energetic company, focused on our mission to be the best and most innovative firm in the industry. Our culture rewards smart, passionate people who thrive on excellence and creativity; individuals looking for a challenging, collaborative atmosphere will find their ambition well-rewarded at Opus. Our global teams operate with a non-conventional philosophy of high inter-disciplinary collaboration and contribution at all levels. Be expected to challenge and to be challenged, to create and to innovate. We have locations in Naperville, Halifax, San Francisco, New York, Dublin, Manila, and Bermuda. The HR & Administration Team is recruiting a full-time IT Support Specialist. The IT Support Specialist reports to the Office Manager and will be responsible for a variety of duties including, but not limited to the below. Assist in general IT support for the business. Assist in providing technical assistance and support related to computer systems, hardware, and/or software. Responds to inquiries, runs diagnostic programs, isolates problem, and determines and implements solution. Assist in coordinating the use and continual operation of systems and applications as it relates to Technology. Support and troubleshoot in-house developed applications. Produce reports/metrics about health and performance of various IT related systems. Provide Helpdesk support to local and remote users. Assign and resolve Helpdesk tickets Support in-house applications Perform first-level diagnosis and troubleshooting support to end-users Escalate complex incidents to appropriate support personnel/team Maintain inventory of all equipment, software and software licenses Assist with on-boarding of new users, clients and/or employees Assist with exit process of users Install, test and configure new workstations, peripheral equipment and software Document process improvements and effects Competencies Required BS Degree in Information Technology, Computer Science or equivalent working experience Good written and verbal communication skills Demonstrated experience working in a team environment Multi-tasking skills Experience supporting 100+ users (locally and remotely) Demonstrated experience with Helpdesk support Demonstrated experience with hardware support Advanced troubleshooting skills Compensation Competitive pay Discretionary annual, work anniversary, and performance related bonuses HMO coverage Generous paid vacation and sick days Creative work environment. We have surrounded ourselves with intelligent and innovative talent; we’re committed to encouraging exceptional people Job Type: Full-time Experience: IT Support: 3 years (Required) Education: Bachelor's (Required) Benefits: Health Insurance Dental Insurance Paid Leave Paternal / Maternal Leave Paid Overtime Opportunities

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