Norwich Theatre

About Norwich Theatre

BOX OFFICE ASSISTANTS Reporting to: Box Office Manager Two Roles (One - FullTime, One Part Time) Contracted Full Time 38 hours are worked each week on a rota system, usually between 8.30am and 10pm, Monday to Saturday (inc Bank Holidays) with additional Sundays. Contracted Part Time hours - hours allocated on a rota system The Box Office is an integral part of the theatre’s Front of House and Marketing Departments. We also act as Box Office for various other venues. Main Purpose of the Role The Box Office Assistants are responsible for promoting Theatre Royal, The Playhouse and Stage Two and their facilities as the public’s first point of contact ensuring they deliver the highest levels of Customer Service at all times. Key Responsibilities * Process Ticket sales using our Box Office and Marketing software for Theatre Royal, The Playhouse, Stage Two and various outside venues that we manage the Box Office for. General reception duties when on Stage Two or Theatre Royal counter. Be up to date with all events and activities taking place in Stage Two. Book places on activities in Stage Two and take fee payments for courses and exams. Book visitors into Stage Two and ensure all visitors have authority to be in the building. Act as evacuation co-ordinator in the event of emergency. Office administration including post room duties, manual and computerised filing, customer correspondence, photocopying and stationery stocks. Maintain up to date customer literature stocks and displays. Be responsible for all transactions, ensuring accuracy and efficiency and for the reconciliation of takings. Handle special booking and membership schemes sold through the Box Office including “Friends of the Theatre”, “The Corporate Club” and our supporters. Develop group sales and maintain regular contact with organisations such as Social Clubs, Coach Operators, Schools etc. Be responsible for and continuously update the customer database, collecting valuable marketing information and being aware of advertisements and promotions. Keep up to date and develop own skills on our Box office and Marketing software as new procedures are introduced and maintain knowledge of venues, price structures and performances and attend Box Office Briefings. Support the training for new team members. * Organisational Wide Responsibilities To demonstrate and promote our core values; “To inspire a sense of the magic of theatre” to both your colleagues and anyone who visits us to see our performances, take part in our activities or spend time in our buildings. To support and contribute to our commitment to provide brilliant experiences. This underpins everything we do and shapes how we work as a team, the partners with whom we work and the way in which we welcome our visitors. To maximise the opportunities for inclusion throughout the theatre’s activities To actively support the theatre’s ambitions to reduce its impact on the environment To comply with all theatre policies including Safeguarding, Equal Opportunities, Health and Safety, ICT, Data Security and Protection To undergo any training necessary to fulfil the duties of this role and to develop its contribution to the organisation PERSON SPECIFICATION Experience & Knowledge Previous experience in serving the public and handling cash Experience with Microsoft WindowsAttributes Enthusiastic A pleasant telephone manner Flexibility to work a rota The ability to work well in a team The ability to work in a busy environment and under pressure Genuine interest and enthusiasm for theatre and the work of Norwich Theatre Skiils Excellent Customer care service skills Basic compurt skills Good organisational and problem solving skills This description is not exhaustive & may change to meet the needs of the business as the strategic vision for the department & organisation evolves. The post holder may be required to perform duties outside of this as operationally required, but within reasonable scope of this role at the request of the relevant manager or director. To Apply: PLEASE NOTE: PREVIOUS APPLICANTS WITHIN THE LAST 6 MONTHS NEED NOT RE-APPLY Please provide your CV and covering letter providing examples of how you believe your skills and experience match the requirements listed above via the link provided. Closing Date: Thursday 13th February 2020 - Midnight Job Types: Full-time, Part-time, Permanent Salary: £8.40 /hour Experience: office assistant: 1 year (Preferred)

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Company Type: Self-employed

Company Size: 51 - 250

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