Norwegian Cruise Line Holdings

About Norwegian Cruise Line Holdings

Responsible for analyzing and reviewing business requirements and needs. Provides guidance to business units for reservations system functionality. Ensures high level business rules (cancellations, deposits, schedule rules, etc.) in the system function properly; identifies opportunities for system improvements. Ensures business requirements are implemented in the reservations system (NVS). Develops and produces reports on business rule exceptions. Oversee and manage a team of systems analysts. POSITION RESPONSIBILITIES: Work with senior management to continuously analyze business requirements and develop, enhance and test the reservations system functionality. Provide recommendations to senior management for process/system improvements. Effectively and professionally liaise with the rest of the Revenue Management team and various other departments for Regent, including Information Technology, International Sales & Operations, Marketing, Reservations and Sales departments to ensure accurate translation of business requirements through the entire process including but not limited to NVS, DW and financial reporting. Provide build support to the Charter & Incentive team for Group Allocations and Charters in the reservations system. Provide support and system changes to Passenger Services, Marketing, Sales & Operations for changes to sailings. Maintain and build reservations system payment schedules and cancellation policies for all effective offices and currencies for Regent Seven Seas Cruises. Work closely with shipboard operations to ensure reservations systems gifts and amenities are in sync with the onboard systems for Regent Seven Seas Cruises. Develop and produce reports related to bookings, promotions, and policies ensuring adherence to revenue management policies and expectations. Assign and perform routine booking audits to systems analysts for quality assurance. Communicate any revenue management related systems or pricing issues and/or discrepancies as soon as issue arises to management. Provide solution to correct issues and/or discrepancies and implement fixes. Provide support for escalations of other distribution channels including websites and Global Distribution Systems (GDS). Keep current on existing and new reservations system areas and company products, policies and procedures, as applicable to the reservations/bookings review. Oversee team of systems analysts and ensure they have all essential information and documentation to perform daily tasks. Periodically perform reservations system functions similar to system analysts in order to maintain familiarity of reservations systems operations and limitations. Proof marketing pieces as necessary. Perform other job-related functions as assigned. EDUCATION: Bachelor's degree in Business Administration, Economics, or related field of study; or any equivalent combination of relevant education, training, and work experience. EXPERIENCE: Minimum 5 years' experience in NVS (or other similar reservations systems), business operations and data analytics/reporting. Knowledge of travel industry and/or revenue management/pricing preferred. KNOWLEDGE & SKILLS: Strong analytical, quantitative, problem-solving and collaboration skills. Must be detail oriented and possess excellent decision-making abilities under uncertainty and pressure. Excellent working knowledge of data querying tools. Intermediate proficiency of Microsoft Office applications with advanced Excel skills. Strong interpersonal skills. Excellent verbal and written communication skills to report findings to upper management. Strong leadership skills to effectively manage a team and provide direction. Ability to manage multiple priorities and deadlines. Must work well under pressure with limited direction and documentation. Ability to work effectively in a team-based environment and assist other team members as necessary.

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Company Info

Legal Form: Ltd

Company Type: Public

Company Size: 5001 - 10000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 868

Job Ads per Month: 17.7

Hiring Locations: 14

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