North East Water

About North East Water

You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture Advisor on 1300 361 622 or [email removed] Success Profile Executive Customer and Culture Role Overview: The Executive Customer and Culture carries responsibility for the experiences of the Corporation’s customers and its people. Accordingly, this role requires the capacity to thrive in the busy nature of the portfolio, whilst maintaining a strategic focus on ongoing business/service improvements, as well as building upon the diverse and inclusive culture of our workforce. Key mindsets for success:  Committed to advancing and supporting people to succeed.  Consistent in interactions with people and in applying processes.  Provide empathy for people and be willing to place oneself in another person’s position.  Accountable for one’s own actions and responsibilities and playing your part for the success of the organisation.  Cooperative with others to work towards the Corporation’s common goals. As the successful leader you get to:  Influence and encourage an inclusive and equitable working environment where our people can perform at their optimum and autonomous best.  Partner with the business to develop and maintain an environment for our people that is safe, healthy and supports the expansion of our people’s skills.  Provide leadership that encourages others to build relationships and partner with oneself. You get to achieve these outcomes: strives to provide exceptional customer service to every customer, and is built upon having our people aligned with our business direction, and proud of their contribution. This position plays a key role in achieving these ambitions through:  Providing strong leadership and direction to the Customer and Culture group to ensure continuous improvement, along with cost effective performance of the group.  Providing challenging, constructive and positive input to the Executive Management team.  Driving excellence with the Customer and Culture group, in the areas of customer service, payroll, occupational health and safety, and human resources. You get to be accountable for:  Planning and resourcing tasks and leading employees to ensure the attainment of the Corporation objectives independently.  Continually interacting with peer executives to ensure the business strategies of the Corporation and Customer and Culture group are achieved annually. - Success Profile – Executive Customer and Culture  Making judgements and decisions that are made in accordance with the highest professional standards, industry best practice, established policies and legislative requirements.  The day-to-day management and development of the Customer and Culture group. Qualifications & Credentials for Success are: You must hold suitable qualifications in Business Management or related disciplines, and be able to demonstrate extensive leadership experience. An understanding of the Water Industry is desirable. A minimum of 10-years’ experience in the relevant fields pertinent to this position.

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