Nomis Solutions

About Nomis Solutions

Technical Application Support Engineer Nomis is a fast growth company that combines cutting-edge Silicon Valley approaches to big data, advanced modeling, and deep analytics to help large and medium-sized retail banks better understand their customers. We are developing the next generation pricing analytics platform that will change the way banks offer financial products to consumers. As a Software Application Support Engineer of a global support team, you will provide outstanding support for our next generation price management product and pricing analytics products. We are seeking an individual that enjoys solving unique problems, working with customers and a strong background in API using modern tools and platforms. You will be able to work closely with Software Engineers and Product Manager to improve the product’s vision and make Nomis’ API and its customers successful. This position will allow the prospective candidate to develop next generation skills with leading industry API management platform. If you love to delight customers and wow them with your technical savvy on cutting edge products, solutions and APIs then we would love to hear from you. Responsibilities Provide in-depth technical support and resolve customer cases and incidents for Nomis’ API products and price management product Work on authoring new price management API documentation, best practices and FAQs for the online Help Site Act as a consultant and knowledge base product expert to handle product or technical questions via phone or email. You will be treated as the expert and go-to person for your areas of support. Analyze and debug software problems. Provide API and software troubleshooting for Nomis’ price management API users Utilize exceptional discernment to responsibly escalate support issues according to their impact Investigate failures, perform root cause analysis and use internal defect tracking tool to create detailed, high quality error reports Help test resolution of issues for Nomis’ price management product Required Qualifications Experience in JavaScript, Node.js, Single Page Applications, micro services, and APIs is required. This application is built in JavaScript, using Node, MongoDB, and the Meteor framework. Experience with SSO, SAML, OAuth, JWT for API and Web Session Authentication and Authorization Knowledge with schema-free/flexible databases using NoSQL technologies like MongoDB Knowledge and experience with HTTP testing tools: Postman or any other Experience working with AWS Experience with Unix/Linux shell commands Possess a solid debugging process and exhibit technical intuition Nice to Have: Sumologic or Datadog knowledge Minimum Qualifications BA/BS degree in Computer Science or related technical field or equivalent practical experience Up to 1 year of experience as a Technical Support Engineer professional. You love how it all works and always want to be involved.

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