Node4

About Node4

s The successful candidate will provide and promote a professional, high quality, customer focused service to our major account customers, ensuring industry-leading levels of customer satisfaction. This is a multi-faceted role that focuses on delivering excellent service to a portfolio of major account customers. You will build and develop strong relationships between these customers and Node4. You will act as a key enabler for the roll-out of new services e.g. End User Devices refresh, Windows 10/Office 365 rollout, Citrix migrations. Key Responsibilities Implement on-site service readiness activities, from initial site survey through to full deployment of equipment and services. Develop and deliver end-user training to support new devices/software/applications – face-to-face and via WebEx or recorded video sessions. Provide a single point of customer contact for site specific issues, and progress to resolution. Work across Node4 service delivery teams and service towers, to ensure that the end user experience is consistent with the original expectations set during the commercial engagement. Support the aligned Engagement Manager with service transition activities e.g. site/device audits. Transfer knowledge to the Node4 Service Desk, as the aligned subject matter expert (SME). Proactively identify, manage, and mitigate (as far as possible) potential project, and service risks to both Node4 and the customer. Act as a mentor to the Service Desk, specifically to add to the services delivered to the account portfolio. When not engaged in service ramp up activities, function as part of the Node4 managed services team for Business As Usual delivery. Essential Skills An up to date accreditation in a recognised technical professional qualification e.g. MSE. Work autonomously at various customer locations across the UK. Ability to understand, and assimilate into, different end customer delivery organisations and cultures. Excellent communication skills (face to face, verbal and written). A passionate communicator with the ability to alter the message to different audiences. High attention to detail. Ability to work pro-actively and to tight deadlines. A good understanding of the technologies used in Node4 customer solutions.

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 583

Job Ads per Month: 13.3

Hiring Locations: 13

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