Nayax

About Nayax

About Nayax Nayax is a leading global fintech company, specializing in cashless payment solutions for unattended points of sale such as vending machines, check-out stations, EV chargers, laundromats and more. Nayax’s proprietary software and hardware provide a complete solution including connectivity, credit card clearing, marketing tools and software for remotely managing unattended points of sale. With 9 branches and over 40 distributors around the globe, Nayax products can be found in more than 55 countries. About the position Nayax is looking for a strong Technical Customer-Support Team Leader to lead the support team in Australia. Nayax HQ are located in Herzliya, Israel. The role requires interaction with stakeholders from the HQ in Israel, therefore strong preference for a Hebrew speaker living in Australia. Responsibilities Manage a team of 4 Technical Customer-Support agents Manage difficult technical support tickets from start to finish, including helping the development team understand the issue and making sure the customer is satisfied with the solution. Become a focal point for technical issues for our clients and make sound decisions quickly. Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service. Escalating customer feature requests and development cases. Engage with a variety of teams and interests (Dev, QA, Customer success, Product etc.) Maintain and constantly improve an internal knowledge base and workflows. Guide and assist customers through technical processes. Requirements: 1-2 years of experience managing technical support/system administration teams. At least 2 years in a technical role in a global company. Fluent in English - excellent writing and speaking is a must. Fluent Hebrew – big advantage. Working visa in Australia (this is not a relocation position). Willing to complete a 1-2 months on-boarding training period in Israel. Advantage: Experience in payments or financial industry Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL) B.S. in Engineering/Computer Science, or equivalent experience in a technical field Knowledge of Customer Relationship Management (CRM) Basic database and SQL experience Training and knowledge-base management experience

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Company Info

Legal Form: GmbH

Company Type: Public

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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Job Ads found: 158

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