Naviga

About Naviga

Naviga Inc. delivers the broadest range of technology solutions for the global media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through web, print, mobile, and social media channels. Job Summary The Implementation Specialist is responsible for providing training, client support, consultation and implementation services to users of Naviga Ad. The Implementation Specialist possesses knowledge of Naviga’s Advertising and Events modules and leverages this knowledge as well as problem solving, creativity, communications, interpersonal and organizational skills into the implementation of Naviga Ad. Essential Job Duties and Responsibilities Lead the Training/Coaching of less experienced internal resources and customers as directed Work several implementation projects at any given time Lead all aspects of implementation for your product area at a client’s site or remotely Understand and work within project scope Report potential scope creep issues to the Project Manager immediately Assist with identification of risks, and with development of mitigation or avoidance plans Follow defined project communications policies throughout the implementation project life cycle Solicit and document business requirements Apply product knowledge to support the client’s goals Create configuration documents and conduct client training Assist clients with conversion layout specifications, conversion processing and testing Refine and define customer workflows as appropriate Document and resolve integration issues with in-scope 3rd party systems Assist the customer in developing training programs Report enhancement requests and bugs on behalf of the client Track tasks accomplished, time spent and milestones completed using internal tools Work assigned implementation schedule to meet project schedule goals Support sales as directed Education and Experience Bachelor’s Degree Appropriate experience may be considered in lieu of a degree Media/publishing and CRM system experience preferred Strong technical skills/aptitude is required Understanding of cloud computing environments is preferred Excellent written and verbal communication skills Physical Requirements Ability to travel frequently, up to 75% Willingness and ability to work evenings, weekends and holidays on an ad hoc basis Customer environments may vary, but will typically be a normal office environment Maintaining a stationary position for extended periods of time may be required Frequently operates computer and other office productivity machinery Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be required. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Naviga Inc. is an Equal Opportunity Affirmative Action Employer

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

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Job Ads found: 255

Job Ads per Month: 6.2

Hiring Locations: 16

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