National Vision

About National Vision

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision, Inc. (NVI) is one of the largest optical retailers in the United States. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. Right now we're looking for a Sr. Customer Care Representative to join our growing team. The Sr Customer Care Representative ensures that the needs of our customers are met. The goal is to provide excellent customer service and promote our business by turning a detractor into a promoter. This position will be responsible for handling escalated customer issues such as: BBB letters, Attorney General letters and Ban letters. This position will also be responsible for assisting the Employee Development Specialist in training new hires. What would you do? – The Specifics Answers incoming calls, letters, emails, and faxes from Stores and Customers to answer questions, take complaints, comments or compliments. Works as a customer advocate when dealing with Retail Support Center Management teams to resolve customer concerns. Logs all calls using a call management system. Works closely with the Labs, Distribution Center, and District Manager Associates, Accounts Payable, Legal, Merchandising, Marketing, Managed Care to resolve customer issues. Resolves issues through proper research, utilizing many software, programs and people. Informs Field Management of customer issues and works with Field Staff to resolve. Answers Store Support calls that include; researching manifest/receiving errors, locating discontinued frames, checking ETA's for non-stocking contact lenses, etc. Processes BBBs, Attorney General and Ban Letters. Assists with SDS (Point of Sale System) training. Position Requirements: HS Diploma or equivalent is preferred. 4+ years Customer Service experience in a call center environment. Proficiency with Microsoft Office (Word, PowerPoint and Excel) Business writing & computer skills to create documents such as customer profiles and procedures, spreadsheet reports and professional external customer letters, correspondence, & reports. Approaches all encounters with customers and co-workers in an attentive, friendly, courteous, and service- oriented manner. Analytical thinker with ability to conduct research, data analysis and resolve problems quickly. Uses creative reasoning, past experience, and all available resources to resolve issues. Able to lead, develop, and manage team activities ensuring functions are executed effectively. What are the benefits? National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more. Expresses oneself clearly in conversations and interactions with others. Effective problem solving and troubleshooting skills. What are the benefits? National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more. Job Type: Full-time Salary: $10.00 to $18.00 /hour Experience: call center: 5 years (Preferred)

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 16452

Job Ads per Month: 335.8

Hiring Locations: 594

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