National Veterinary Services

About National Veterinary Services

Customer Excellence Advisor Stoke-on-Trent, Staffordshire Full Time, Monday to Friday 37.5 hours per week Salary: £18,746 pa NVSL is the UK’s leading veterinary wholesaler. Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2220 customers every day! This is a Full-time opportunity for you to join our Customer Excellence Team. What you will be doing Provide an efficient and Customer-friendly service to NVSL customers regarding queries/issues with orders, deliveries, returns Liaise/organise/support Depot Managers/Drivers regarding Customer delivery issues Create RMA’s for Customers Raise credit notes and re-invoice goods as required on Customer orders Provide Customer with requests for copy invoices / credit notes Assist the Returns Department with processing the paperwork for credits Liaise/support Transport to uplift returns Provide Customers with product information Undertake any reasonable other duties appropriate to this position as required/directed Working for us Competitive rates of pay 29 days paid holiday (including bank holidays) Staff discounts Life assurance benefit Cycle to work Scheme Free on-site parking and Wi-Fi A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life Savings related Share option plan Christmas hampers Eye-sight vouchers for VDU users Company pension scheme Who we are looking for O Level or GCSE grades C or 5 and above in Maths and English Excellent telephone skills and manner Good written skills IT literate and confident as a user of digital/electronic systems Able to demonstrate high levels of customer service excellence Flexible approach to working hours Excellent attendance and time keeping record Possess a fully engaged attitude Ability to prioritise conflicting workloads at peak times without it affecting performance Ability to manage sensitive and critical customer information Knowledge of the veterinary industry would be an advantage Enjoys working in a close team environment Successful applicants will be required to disclose any unspent criminal convictions to the Company. A DBS check will be carried out in compliance with Home Office guidelines. Applicants should be aware that with in line with our Drugs and Alcohol policy random tests are carried out. NVSL is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications and an ability to do the job. Due to the large number of applications we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion. By continuing with your application for employment you are confirming you agree with our Privacy Notice. Benefits: On-site parking Wellness programs Job Types: Full-time, Permanent Salary: £18,746.00 /year Experience: Customer Services: 1 year (Preferred) Education: A-Level or equivalent (Preferred)

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 30

Job Ads per Month: 1.7

Hiring Locations: 2

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