NHBC

About NHBC

NHBC has an exciting opportunity for an Operations Support Coordinator to join their central operations support team based in Milton Keynes. Working on a full-time permanent basis within a varied and diverse team. Our purpose is to work with the house building industry to raise the standards of new homes and provide protection for homeowners. Homes are at the heart of all our lives and our employees are proud to be making a difference to improving the standards of house building in the UK. Being an independent non-profit distributing company with no shareholders enables us to focus on our mission. NHBC is the home warranty provider of choice, we currently insure over 1.6m homes, with a market share of approximately 80%. The UK continues to see an increase in the number of new homes being built and the opportunities here are immense. Join us and we’ll offer constant challenge and ample scope to build a career in a refreshingly open, inspiring and friendly environment. About the Operations Support Coordinator role: The heart of Operations, the Support Coordinator role is fast paced and varied with the main purpose to provide efficient and effective support to the Operations Directorate (OD), primarily Technical Operations (Surveying & Engineering) & Inspection Managers in line with defined procedures, liaising with customers internally and overall service delivery. Your aim will be to deliver a service to Technical Operations and Inspection divisions including Building Control Services Ltd (Commercial) as well as Land Quality Endorsement in accordance with the business area Service Level Agreement and Standard Operating Procedures to ensure customer and statutory requirements are met. Your core functions within the role will involve the following: Provide operational support to Technical Managers including but not exclusive to; Coordinating diaries, travel & expenses and producing various reports. Coordinating incoming actions and processing in accordance with departmental Standard Operating Procedures, including reporting and invoicing. Coordinating incoming Land Quality Endorsements and processing in accordance with defined processes including reporting and invoicing. Handling general and technical enquiries both by telephone and email from builders, developers, other professional advisors and NHBC staff (seeking assistance from colleagues when necessary). Maintaining regular communication with customers, managing expectations and enhancing relationship. Ensuring that accurate records are maintained in NHBC systems in accordance with defined procedures. Who we are looking for: To be considered for this exciting opportunity, you will offer a strong background in a varied and diverse operational support role, process driven with organisational and prioritisation skills are essential attributes. Excellent communication skills and the ability to develop rapport easily will be required alongside the ability to produce work to a high level of accuracy and work efficiently and effectively under pressure. A competent user of MS Office applications (Word, Excel, etc) is a mandatory requirement. Salary & Benefits £21,000 to £24,500 (depending on experience). Up to 6% performance related bonus. 25 days annual leave with option to purchase one additional week per year. Pension scheme to Pension Mark Plus standards (up to 10.5% of salary employer contribution). Equalised Paternity, Maternity and Adoption Leave. Life assurance of 4 x salary. Subsidised private medical insurance. Cycle purchase scheme. High street discounts and preferential gym rates. Employee assistance programme. Flexible working Relocation assistance may be available for the right candidate Why NHBC? Apart from working with great colleagues who are passionate about what they do, you will be joining a rapidly growing, market leading business. With Peakon accreditation and silver Investors in People status, we pride ourselves on developing individuals to achieve their full potential and offer exceptional personal development and career progression opportunities. We also support, sponsor and pay for training and membership to relevant professional organisations. All necessary equipment and other allowances associated with working from home will be provided. Always happy to talk flexible working We encourage employees to work flexibly in different ways including home working, field working and both formal and informal flexible working arrangements. We don’t promise we can offer you what you want, but we are always happy to talk flexible working. In the interview process we’ll discuss this more with you. Diversity and Inclusion NHBC is committed to equal opportunities for all. We are a signatory to the Armed Forces Covenant and the Women in Finance Charter. Our inclusive culture helps us to maintain competitive advantage as we aim to attract people from diverse backgrounds to complement our team. Underlying our overall commitment to equality is the fundamental belief in the right of all employees and customers to be treated with dignity and respect and to be guaranteed freedom from discrimination. Our Values Excellent – Proud and professional in all that we do. Connected - Collaborating, sharing and achieving success as a team. Human - Challenging, supporting and respecting each other. Progressive - Inspired by possibilities, learning and adapting together.

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: cv

Company Type: Private

Company Size: 1001 - 5000

Revenue: 25 - 50 million (USD)

Job Ad Metrics

Job Ads found: 465

Job Ads per Month: 10.1

Hiring Locations: 10

Data Info