Mr. Cooper

About Mr. Cooper

Ready to be a Cooper too? This might just be right up your alley! We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. 1. Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. 2. Provide information on IT processes, general how-to queries and known outages. 3. When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. 4. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. 5. Follow-up with Level 2 support teams for timely completion of tasks. 6. This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. TECHNICAL SKILLS: 1.Thorough knowledge of Windows XP, Windows 7/8/8.1 Operating System. 2.Experience in administration of a LAN environment 3. Experience in Administration utilising Active Directory and Group Policy 4. Good working knowledge of Windows, MS Office 2010 & internet technologies. 5. Basic networking concepts, troubleshooting LAN/remote access problems. 6. Expertise in configuring and troubleshooting MS Outlook 2007 or later 7. Troubleshooting of applications such as Webex, Citrix. 8. Ability and willingness to learn quickly, keep knowledge current.. COMMUNICATION SKILLS: 1. High proficiency in English grammar, vocabulary and sentence structure. 2. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. 3. Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone. 4. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. 5. Proven ability to communicate with senior management. ESSENTIAL SKILLS: 1. Telephone etiquette - basic call handling skills. 2. Customer service skills (persuasion, empathy, helpfulness & positive attitude) 3. Good business communication skills (e-mail) Basic Qualifications: Graduate. Technical diploma is preferred, but not mandatory.. Minimum 2 years’ experience in a technical support role.. Experience in a technical, voice-based process will be an advantage. Excellent communication. Ready to work in Night shifts Job Requisition ID: 009839 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Posting Organization: Mr. Cooper Line of Business: Corporate Additional Posting Location(s): Alternate Requisition: No Visit our Media Room to learn more about Mr. Cooper, the largest non-bank mortgage servicer.

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Company Type: Public

Company Size: 5001 - 10000

Revenue: 5 - 10 billion (USD)

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Job Ads found: 1338

Job Ads per Month: 28.5

Hiring Locations: 62

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