Moto

About Moto

3rd line Technical Support Analyst required to join our existing team based at Moto’s Head Office IT department. We are looking to recruit an experienced 3rd Line Technical Support Analyst. Here you will be responsible for delivery of IT support throughout Moto Hospitality, the successful applicant will be part of a wider support team, building, administrating and maintaining the IT environment. Moto Hospitality is the leader in motorway service areas across the UK. We have 54 locations throughout the country, with 5,000+ staff dedicated to customer satisfaction with partnered household brands. Our business estate includes 700 Epos devices, 200 Self Order Kiosks 400 site based PCs, 85 site-based servers, 50 Head Office based servers, and in excess of 150 Head Office and remote working managers. OVERALL OBJECTIVE: You will be required to carry out server/infrastructure builds, moves and changes and project related work in respect of systems architecture. Providing desk-based 3rd line support for all Moto operating units as part of a service-focused support team. Escalating calls to 3rd party service providers where appropriate. Working to agreed SLA’s and providing feedback to the users. To rectify hardware and software failures and implement corrective measures as per the documented procedures. Ensuring calls that have no documented procedures are documented in a clear and concise manner. To ensure newly documented procedures are understood and are freely available in a standard published format, which will help the support team build up knowledge. Assisting the other members of the support team in identifying problems and helping document the fix, and introducing measures wherever possible to prevent the re-occurrence of problems. Working on any project(s) as identified by the Moto IT Operations Manager. To provide assistance to cover holidays / sickness of fellow team members and to assist with workloads in the other areas as directed by the IT Operations Manager. On some occasions this may require attendance on a site. To provide assistance with the daily scheduled tasks related to the Moto Central Systems, such as Backup/restore procedures, polling processes, server reliability, UPS checks and other housekeeping tasks. Hours of work are generally 9-5, but there may be occasions where maintenance routines, project activities or emergency cover mean that unsociable hours may need to be worked too Reporting to the IT Operations Manager the successful applicant will be responsible for providing the highest levels of service and IT support to front-line units and head-office teams. MINIMUM REQUIREMENTS: Applicants will have a minimum of 3 years experience working in an IT service delivery environment. A thorough working knowledge of Microsoft Operations Systems including Windows 7 and Windows 10 A working knowledge of Network topologies and the hardware setup that supports them Working knowledge of EPOS (would help) Windows Server administration including Active Directory, Group Policy and Windows Update MDM Solution experience Antivirus management experience Excellent prioritisation skills and a track record of credible service delivery. Ideally have a working knowledge of the ITIL service delivery framework Excellent communication skills, experience of communicating at both user and business management level, and proactively provide regular feedback to users on the progress of outstanding calls Ability to work under pressure in a multi-tasking environment Meticulous attention to detail and a dedication to task completion PERSONAL ATTRIBUTES: A desire to deliver excellent IT service to all areas of the Moto business. Self motivated and driven to deliver IT service to the agreed SLA’s. Readily accepts project or task responsibility and uses initiative. A broad interest in all aspects of the job and to keep abreast of any new developments/ facilities that could enhance the service delivery practices. Shows a broad interest in all aspects of business technology and to keep abreast of new trends and developments that could enhance the IT environment. Possess good verbal and written communication skills.

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Company Info

Legal Form: Ltd

Company Type: Subsidiary or Business Segment

Company Size: 5001 - 10000

Revenue: 0.5 - 1 billion (USD)

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Hiring Locations: 41

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