Morris-Jenkins

About Morris-Jenkins

Are you the type of person that all your friends come to? Are you fun, but also practical? Do you like going to bed every day knowing you've made a difference? Do you love meeting new people? We have the perfect career for you. And it's one you probably never even thought of. The Short Version You read the intro, and you're excited! You wanna get straight to the point. We're located in Charlotte, North Carolina You get 7 paid holidays and generous PTO You'll respond to customer inquiries via telephone, e-mail, and/or chat You'll educate customers on the values and benefits of Morris-Jenkins, and you'll answer any questions they may have, schedule appointments, etc. You'll have all the usual insurances available (medical, dental, vision, etc.), as well as a 401(k) Complete the application and the Sparkhire video interview here: https://hire.li/a3fb8ab The Details Wanna learn more about this opportunity? We'd love to tell you why this is a great fit for you! The Perks You're good at what you do, and it's about time someone recognizes it! How does hourly pay plus commission and bonuses sound? You could make between $38,000 to $75,000 annually! Wait… commission? No, this isn't a sales position. You won't be going door-to-door, cold-calling people, or anything like that. You work hard, but you need a break sometimes. At Morris-Jenkins, you'll get generous paid time off, plus 7 paid holidays. In fact, you'll work a cycle of six weeks on, five days off. It's like getting a mini vacation every six weeks! Morris-Jenkins? The heating, air, and plumbing company? Yup! But no, this isn't a posting for plumbers and technicians. You'll be indoors, where you don't have to worry about crawlspaces or attics. Medical, Dental, Vision, Long & Short-Term Disability, Life, and Accident and Cancer Insurance with FSA/HSA, as well as a 401(k) retirement plan are all available to you. We trust that you'll take care of our customers, so we want you to trust that we will take care of you and your family. All About YOU When someone needs help, they feel comfortable talking to you, and you feel comfortable offering solutions. You know how to cheer people up and calm them down. You've never been called a Debbie Downer! Despite your high energy levels, you know how to stay calm under pressure. When things get busy, instead of panicking, you feel energized! After all, staying busy keeps your night interesting! When it comes to multitasking, you're a pro! In this position, you'll be listening to customers and typing up notes at the same time to make sure they get the best care and the best solution possible. You get along with all kinds of personality types. You don't think people are "weird" just for being different—you embrace the uniqueness of each person, including customers. You've got great time management skills, and punctuality means a lot to you. You're a night owl, and that'll serve you well! If you're the kind of person to show up bright-eyed and bushy-tailed after the sun goes down, you're exactly who we need! You're consistent, and we like that! You're also adaptable and decisive. Our night/mid shift team is a small, close-knit family—you'll love them! Because the team is smaller, you get to be the "captain of your own ship"—you can problem solve and think outside the box with more freedom than the average employee. Your assertiveness will be valuable when making quick decisions to ensure the customer is taken care of. We're so glad someone like you wants to join the team! What to Expect You're still reading, and you haven't even heard the title yet? We knew this post was about YOU! You'd make an amazing Customer Service Representative (CSR). Wait! You're probably picturing people calling strangers—like the annoying telemarketer calls you get a million of every week. Or maybe you picture someone sitting and reading a script over the phone, over and over again. Get that picture out of your head—that's not how we roll. Forget what you think you know about call centers! Maybe you have call center experience. You think you know what to expect. If you're looking for your average call center job… this ain't it. First of all, you'll be answering calls. Our customers will call you when they need your help! If something is wrong with their heating, air, or plumbing, they'll reach out to you to schedule a technician or plumber to come to their home. It would be silly to call random people to ask if their air conditioner is working. No "cold calls" here! Some call centers use scripts to ensure that every CSR says the same things. Not us! You're a unique person, and we want others to experience your unique brand of awesome! Instead of telling you exactly what to say, we have a service system that our CSRs follow. This ensures all customers have the best experience possible from the time they place their call until the time they hang up, all the while allowing you to maintain your individuality. As a Customer Service Representative: You'll provide customer satisfaction through effective and timely one-call resolution for a variety of customer inquiries, building customer loyalty. You'll educate customers on the values and benefits of Morris-Jenkins, particularly the Priority Advantage program. You'll respond to customer inquiries via telephone, e-mail, and/or chat. You'll use resource documentation for reference and the provided automated and training tools to deliver exceptional customer service. We hope you'd like to join us! Everyone loves it here so much that Morris-Jenkins even won the Charlotte Observer's "Top Workplace" award in 2016 and 2018. This is a job experience like no other! We have big company breakfasts, fiestas, and more! You've never thought about a customer service job, but now that you know it's perfect for you, will you ever stop thinking about it? This job was made for you. Apply now! The Super-Fun HR Stuff Minimum Qualifications: At least one (1) year experience in customer service Excellent interpersonal & communication skills Exceptional time management skills with the ability to organize and manage multiple tasks at once Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems Alignment & commitment to company values (honesty, integrity, fairness, and respect) Ability to fluently speak, read, and write in the English language Preferred Qualifications: High school diploma or GED At least 1 year of experience in a call center environment Prior sales experience Additional years of experience in customer service Essential Job Functions per the ADA Mental & Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA). This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time. Physical Demands: Must be able to remain in a stationary position, over 90% of time for 10 hour shifts. Constantly operates a computer, phone, and other office equipment. Mental Demands: Must be able to perceive and distinguish emotions in telephone conversations, as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Ability to deal with occasional adversarial confrontations or stressful situations, making prudent decisions in a fast-paced environment in adherence to company values. Work environment: While performing the duties of this job the noise level is usually moderate. Must maintain confidentiality with customer information. Rotational Weekend and some Holidays hours required, as needed Must have reliable attendance and flexible schedule availability EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ipxpV55JAB

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Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

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