Morgan McKinley

About Morgan McKinley

Telephone Support Agent Competitive Contract Dublin City Centre 11 Feb 2020 RefBBBH749132 M3S is looking for a Telephone Support Agent based in Dublin city. As a member of the Bank's Mortgage Interest Only team, the role holder will play a key part in the success in the Banks overall servicing and communication process with regard to customers who hold interest only mortgage products. The role holder will support the processing and validation of received capital plans under the interest only process and communicate decisions to customers by phone/writing in a professional & efficient manner. About the role: FTC 12 Months Location: Hatch Street Responsibilities: Assist in making the assessment process for the customer a smooth and positive experience. Ensure decision making is completed within SLA's, accurately communicated and transparent to the customer. Dealing efficiently with incoming calls and written correspondence from customers. Maintaining and monitoring customer contact with call outcome updated on all relevant systems Supporting internal stakeholders with complaint handling & the appeals process on declined decisions. Comply fully with the industry regulatory procedures directly relating to the Bank Comply fully & keep up to date with the Bank's Credit Policies, Procedures and internal regulatory courses. Meet individual performance targets and Key Performance Indicators (KPI's) to ensure that the department is working within the agreed SLA'S. Actively participating in and contributing in team meetings Working in a professional and timely manner in a busy and challenging Unit. Requirements: Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level subjects including Maths and English. Good numerical skills. Desirable - Qualified Financial Advisor (QFA)/Accredited Product Advisor in Loans and Regulations. Desirable understanding of CCMA, CPC and MCC. Able to assess the facts to assist in making the assessment, often under time pressure. Understand the importance of escalating issues through appropriate channels. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Legal Form: Ltd

Company Type: Private

Company Size: 501 - 1000

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