Montgomery Eye Physicians

About Montgomery Eye Physicians

SUMMARY Responsible for helping patients by determining scheduling needs, resolving problems, fulfilling requests for patient advisories and maintaining a cohesive physician schedule. ESSENTIAL DUTIES · Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions · Scheduling and rescheduling patient appointments · Maintaining cohesive physician schedules for all locations · Obtaining necessary information from patients to create a comprehensive medical advisory · Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs · Able to maintain composure and patience with demanding phone calls · Accurately and efficiently process and transfer calls as needed using a multi-line phone system · Maintains clean, orderly working area and shared work space · Attends required meetings as requested · Participates in professional development activities and maintains professional affiliations · Maintains confidentiality regarding patient account status QUALIFICATIONS/REQUIREMENTS · High School Diploma or equivalent required · 1 year of appointment scheduling experience strongly preferred · NexTech or electronic medical records experience strongly preferred · Intermediate computer skills including Microsoft Office · Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external · Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level · Self-motivated with strong organizational skills and superior attention to detail · Must be able to manage multiple tasks simultaneously within inflexible time frames · Ability to adapt to frequent priority changes · Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams · Strong problem-solving skills PHYSICAL DEMANDS AND CONDITIONS · Clinic/Group Medical Practice environment with exposure to communicable disease, bloodborne pathogens and other potentially hazardous chemicals. · Sedentary work. Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. · Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. · Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. · Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. · Standing. Particularly for sustained periods of time. · Reaching. Extending hand(s) and arm(s) in any direction. · Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Occasionally required to stoop, kneel, crouch, or crawl. · Vision. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; using measurement devices; at distances close to the eyes. Specific vision abilities required by this position include close hearing, vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. · The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Job Type: Full-time Salary: $10.00 to $11.00 /hour Experience: Call Center: 1 year (Preferred) customer service: 1 year (Preferred) Education: High school or equivalent (Required) Location: Montgomery, AL 36106 (Required) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off This Job Is: Open to applicants who do not have a college diploma Schedule: Monday to Friday 8 hour shift

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