Mobishastra Technologies

About Mobishastra Technologies

Job Summary Opening for Customer Support Engineer your main responsibility will be to provide technical support for Kavach Hotspot Security Based mainly on Mikrotik products to customers and partners via the telephone,Online and through e-mail, based in our TAC Center in New Delhi. Responsibilities and Duties Your responsibilities will include: - Receiving and resolving complex issues and meeting customer needs Working with other people to solve problems and enhance future products Using debugging tools and lab simulations to analyze problems and identify solutions · Keeping up-to-date with new technology products in order to provide support as soon as they are launched in the market Required Experience, Skills and Qualifications *Required Skills The candidate should have expertise in the following protocols in large scale implementations: L2-L3 switching, Routing protocols, TCP-IP protocol suite. Knowledge in the following areas is also desired: L4-L7 switching, Server load balancers, SSL accelerators, Firewalls, IDS/IPS. Server Operating Systems (Windows and Linux) Network monitoring and management (e.g. nagios, mrtg/rrd, snmp) Sniffers and Protocol Analyzers (e.g.tcpdump, ethereal) Security (e.g. SSL/TLS, VPNs, Firewalling, IDS/IPS) Working knowledge of routing protocols (RIP, OSPF, BGP) An excellent understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols A strong working knowledge of secure Web application delivery A strong working knowledge of the TCP/IP protocol stack A strong working knowledge of application layer protocols A working knowledge of common switching and routing products In-depth knowledge of Layer 4-7 load balancing and SSL acceleration Excellent troubleshooting and debugging skills Must have demonstrable, current experience, of hands-on technical expertise Background in Networking, Security AND web-/applications; specifically, in depth knowledge of TCP/IP with the ability to interpret network traces to identify network problems Knowledge of HTTP protocol including the security vulnerabilities associated with it Experience in high availability networks to include VRRP, Load balancing and dynamic routing protocol Ability to troubleshoot and solve technical problems. Self-motivated and flexible. Must have strong communication, interpersonal and leadership skills This position requires a minimum of 1 year of Networking, server Load balancers and security. Job Type: Full-time Salary: ₹18,000.00 to ₹21,000.00 /month Industry: IT Operations & Helpdesk

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