Minto

About Minto

Why join Minto? We are an award-winning, fully integrated real estate company - proudly creating better places for people to live, work and play for over 60 years. With expertise in home building, construction and property and investment management, we've built over 85,000 new homes, manage 15,000 multi-residential units and carry 2.7 million square feet of commercial space. Our investment management portfolio spans $2.9 billion in assets. Our business is comprised of four divisions with operations in major cities spanning across Canada and the United States. As we continue to evolve and grow, we believe in hiring the best people who are as committed to creating incredible experiences for our customers as we are. We offer incredible benefits and career growth for our employees including a competitive total rewards package, Minto Learning Centre courses, tuition reimbursement, and flexible summer hours in many locations and much more. Join us to find out how you can be a part of it all! The Opportunity: Working in a fast paced team environment, you will be reporting directly to the Service Desk Lead. Your primary role will be to ensure proper computer operations for 1200 clients in Canada and the US. Responsibilities include Incident/Problem Management and Service Fulfilment within established Service Level Objectives. The successful candidate will be a strong team player backed with a solid technical aptitude and customer focus. What you'd be doing day to day: Provide IT service and technical support to approximately 1200 clients Field incoming IT support requests; triage, classification and assignment Resolve IT support requests Maintain accurate and detailed service records Escalate advanced cases to functional IT groups Use of diagnostic and troubleshooting tools and utilities Perform system testing and updates Perform hands-on fixes at the workstation level Perform Hardware/Software installs and upgrades Perform preventative maintenance on desktop systems Desktop replacements including full profile transition Develop and maintain IT Knowledge Base and FAQs Hardware and software asset management Service delivery in alignment with Service Level Objectives to manage end-user expectations Work with IT functional teams in a supportive or collaborative capacity Work directly with 3rd party vendors and support teams. Who we're looking for: Formal Education & Certification College diploma or university degree in the field of computer science, information technology or related fields or 2 years equivalent work experience Technical Knowledge & Experience Experience and comprehensive knowledge with Windows 7 and 10 Experience with Microsoft Office suites Experience Microsoft server operating systems Experience working with Active Directory environment Experience configuring and troubleshooting advanced computing hardware such as Switches, Routers and Servers Experience configuring, troubleshooting mobile devices such as Smart Phones and Tablets Experience with Citrix and VDI an asset Soft Skills and Experience Ability to effectively prioritize and execute tasks in a demanding environment Ability to work in a team-oriented, collaborative environment Exceptional customer service orientation Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Ability to conduct research into a wide range of computing issues Strong documentation skills Strong touch typing skills Fluent English (French would be considered an asset) Personal Attributes Proven analytical and problem-solving abilities. Highly self-motivated and directed. Able to work under minimal supervision and make quick effective decisions Ability to absorb and retain information quickly. Ability to present ideas comfortably in a user-friendly, business-friendly and technical language. Keen attention to detail. Work Conditions 37.5-hour work week Monday to Friday Rotational 24/7 on call availability for emergency support afterhours and weekends Smart Phone provided Reliable car required for on call support Valid driver's license required Lifting and transporting of moderately heavy objects, such as computers and peripherals Availability to travel to remote sites with short notice. Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: Ltd

Job Ad Metrics

Job Ads found: 372

Job Ads per Month: 9.5

Hiring Locations: 9

Data Info