Metsä Group

About Metsä Group

Metsä Board www.metsaboard.com Metsä Board is a leading European producer of premium fresh fibre paperboards including folding boxboards, food service boards and white kraftliners. Our lightweight paperboards are developed to provide better, safer and more sustainable solutions for consumer goods as well as retail-ready and food service applications. We work together with our customers on a global scale to innovate solutions for better consumer experiences with less environmental impact. The pure fresh fibres Metsä Board uses are a renewable resource, traceable to origin in sustainably managed northern forests. The global sales network of Metsä Board supports customers worldwide, including brand owners, retailers, converters and merchants. In 2018, the company’s sales totalled EUR 1.9 billion, and it has approximately 2,400 employees. Metsä Board, part of Metsä Group, is listed on the Nasdaq Helsinki. We are looking now for a Customer Service Coordinator - Temporary Replacement To join us in our Customer Service Team. This is a temporary position located at Moscow, Russian Federation. Your role in the future Metsä To provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation To keep all customer records and documents orderly filed and stored ensuring easy access and traceability To maintain customer master data, customer profiles and other customer information To take all actions to ensure that customer promises and agreements are kept To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management To provide sales support as appropriate To gather information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts What are we looking for? Fluent English and Russian Experience in Customer Service Excellent verbal (“smile on the phone”) and written (mainly e-mail) communication skills Good document administration and organization skills Ability to remain calm and to think clearly and creatively and to prioritize actions in unexpected situations Tolerance to cope with stress and pressure Personality to anticipate, to use own initiative and to be proactive Knowledge of SAP to be considered an advantage Why Metsä? If you believe in renewal, and want to contribute to responsible profitability, you are coming to the right place. Everyone of us contributes to the success of Metsä! How does the process continue? Submit your application using the link "Apply". Do it as soon as possible, as we will start processing the applications already during the application period. Include your CV and salary request. The search is open until 19. February 2020. We wish you luck!

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Company Info

Company Size: 5001 - 10000

Revenue: 5 - 10 billion (USD)

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Job Ads found: 1307

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Hiring Locations: 38

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