Met Office

About Met Office

Salary will start at £20,250 with opportunities to progress within the role up to the maximum of £21,766 plus £4,000 unsociable shift allowance per annum. Job Purpose: You will assist the operational teams in delivering a world class customer service within a fast-paced environment, becoming the initial point of contact for all our customers; providing an awarding-winning customer experience, either on the phone, Twitter or by email. Working in this continuous changing environment, with global customers you will tackle a range of questions, which requires our advisors to listen, and have a genuine level of empathy in times of distress or frustration. For a further insight into the role, please see our YouTube video https://www.youtube.com/watch?v=-gjXe5GBkHc&feature=youtu.be Job Responsibilities: Provide first-line IT support to internal and external customers on a wide range of Met Office systems and services. Handle telephone enquiries from customers and third parties, ensuring that all calls are recorded accurately using the Met Office databases and that customer confidentiality is maintained at all times. Develop knowledge of the Met Office and its products and services and identify sales opportunities to be passed to the business areas. Handle a number of tasks simultaneously as the Weather Desk team works in a busy operational environment. Responsibilities Essential Qualifications, Skills & Abilities: 1. Good level of general IT knowledge 2. Ability to solve problems and understand when problems need escalating. 3. Experience of working in a customer service environment, maintaining high levels of customer service and prioritising customers at all times. 4. Ability to communicate effectively with a diverse range of internal and external customers. 5. Flexible and able to work a range of 24/7 shifts, including night shifts and weekends. Benefits Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension

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Company Info

Company Type: Government

Company Size: 1001 - 5000

Revenue: 100 - 500 million (USD)

Job Ad Metrics

Job Ads found: 1435

Job Ads per Month: 30.5

Hiring Locations: 12

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