Melbourne Cricket Club

About Melbourne Cricket Club

Want to be part of the MCG Casual Customer Service Event Day team? Are you genuinely passionate about providing great customer service? Fast paced, service focused and exciting environment This is an opportunity to join an iconic organisation The Melbourne Cricket Club has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world - the Melbourne Cricket Ground (MCG). The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors. Exceptional customer service plays a crucial role in providing a memorable experience to all visitors. To assist us to showcase the MCG at its finest, we are looking for enthusiastic customer service professionals who are friendly, warm and welcoming ambassadors that are passionate about the MCG, Melbourne and our sporting culture. To be successful in this role, it is essential that you have: A passion for creating and delivering great customer service A genuine interest in looking after our guests Previous experience providing excellent service High quality verbal communication skills and high standards of personal presentation The ability to work in a range of locations across the stadium To ensure the MCC can meet its staffing requirements for every event, it is essential that you can meet all of the following requirements: Be available to work a minimum of 30 events offered during the calendar year (1st January - 31st December) inclusive of eight (8) Marquee events. These events are outlined in the Availability for Work and Rostering Policy & Procedure document which is reviewed annually. Are over the age of 18 by 2 May 2020 Be available to attend interview on either the 11 March or 12 March 2020 pm. Be available to attend induction session on either the 15 April or 16 April 2020 pm. Be available to complete on the job training on either the 2 May, 3 May or 10 May 2020. Be available to work the Dreamtime match on 23 May 2020. For a more detailed description of the role please refer to the position description and the Availability for Work and Rostering Policy & Procedure document by clicking the link below. If you believe you have what it takes to work with the MCC team, please apply by clicking on the "Apply" button above and register your details. Simply upload your current resume highlighting your customer service experience and complete the online questionnaire. Due to the large volume of interest in these positions, unfortunately we do not provide individual feedback on shortlists and unsuccessful applicants. Only shortlisted applicants will be invited to attend an interview. Please note the following to ensure your application is received. Given the volume expected, please note that applications will not be considered if they: Have an incomplete questionnaire and application Are received after the ad has closed Are posted, hand delivered or emailed to any MCC mailbox Are not able to attend the interview times and induction/training times Are not able to meet the availability for events outlined above Please note that any referrals previously referred to MCC Staff or those that may have registered for a job alert via our website will also need to follow the recruitment process outlined above. The closing date for applications will be no later than COB Tuesday 25 February 2020, and as such, candidates are encouraged to ensure applications are received well before this date and time to avoid any disappointment. Position Description & Availability For Work Rostering Policy Procedure -Event Staff Casual 2020.pdf Type: Casual Category: Event Day Customer Service - No Value Reference ID: LM000005 Date Posted: 20/02/2020

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Company Type: Private

Company Size: 51 - 250

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