Mears Group

About Mears Group

Annual salary: up to £25,000.00 Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services and innovatively push the boundaries of the sector. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers. With ambitious plans to continue this rapid growth, we are looking for ‘ Customer Complaints Officer’ to support our Repairs and Maintenance Team across the North East Region. This is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win. As a Customer Complaints Officer you will play a central role in the management and resolution of all complaints across this important and high profile contract. You will ensure all complaints are handled and responded to in the correct way. As you take ownership you will manage, investigate and bring to a resolution. Administering the complaints process, tracking correspondence and ensuring responses are sent to customers within target timescales and within contractual agreement and KPI's. You will need to be a good communicator particularly with written responses and telephone conversations. You will also support the delivery of customer and community Services within the region, putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, our customers and community. This role does come with a company car as your time will be split across working from the office and travelling around the North East area visiting properties and service users At Mears, we recognise that our people are our greatest asset and as such we believe this is an exciting opportunity for an exceptional professional to make a real difference to customers, communities and the people they lead. What are we looking for? Experience of working in a customer services environment, handling complaints, building and maintaining relationships with senior managers, third parties are a necessity as well as proven experience of responding to and co-ordinating complex and escalated complaints. The candidate is expected to bring enthusiasm and a can-do attitude to deliver excellent services to our customers and provide competent assurance that any issues will be dealt with quickly and effectively. Excellent communication skills both verbally and in writing and having a customer focused approach are absolute necessities for this role. You will need to be able to build and maintain good relationships with internal teams, as well as support the development and maintenance of strong relationships with the client, local community and related associations, governing bodies and third parties Key attributes: Organised, reliable and adaptable A strong work ethic Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team Positive attitude and the ability to keep calm under pressure Capacity to absorb new information quickly and accurately. Self –motivated, self disciplined and enthusiastic, tenacious with a strong eye for detail As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. If you are interested, then we want to hear from you. Simply make your first click and join us on our journey..

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Company Info

Legal Form: Inc

Company Type: Subsidiary or Business Segment

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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Job Ads found: 6106

Job Ads per Month: 127.2

Hiring Locations: 174

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