Mayo Wynne Baxter

About Mayo Wynne Baxter

Key Tasks Training Deliver induction and refresher training in the agreed use of applications. Design and maintain a range of self-serve training materials to drive and support the consistent and efficient use of applications. Ensure training materials are maintained and reflect changes in updates / upgrades / internal customisation to applications. Undertake a regular analysis of training needs to drive the focus of refresher training. Work with the IT support team to prioritise beneficial changes to applications identified during training to help drive efficiency and consistent application usage. Liaise with stakeholders to design and deliver specific training sessions around a business process within an application. Travel to other sites to deliver refreshing training or other training sessions (such as drop-in sessions) as needed. Application Support Work collaboratively with colleagues to ensure support calls are prioritised and resolved as quickly as possible. Investigate and resolve bugs and faults in applications, including reporting faults to and liaising with supplier helpdesks as required. Provide support to users on all aspects of IT including liaison with any suppliers to assist users achieve resolution of support calls. Travel to sites to provide support and gather feedback from users on applications and support. Knowledge & Skills Required (Person Spec) Experience of delivering training in CRM applications to a range of users with varying abilities to a high standard. Experience of crafting training materials in a range of media (Online, Video etc.) Experience of working in a legal environment and familiarity with legal processes and regulations. Pleasant and assertive manner in dealing with customers. Efficient and well organised. Experience of Microsoft Dynamics CRM. Logical approach to trouble-shooting and problem-solving. Ability to prioritise and work to project deadlines nnovative and comfortable championing new ideas.

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Company Info

Legal Form: Llp

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 112

Job Ads per Month: 3.9

Hiring Locations: 8

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