Maxim Medical Supplies

About Maxim Medical Supplies

CUSTOMER SERVICE REPRESENTATIVE Maxim Medical Supplies Job start date : As soon as possible Salary : $15.00 to $16.00 / Hour Hours : 37.5 Hours / Weekly, Benefits available after 90 days TERMS OF EMPLOYMENT Permanent, Full Time, Day JOB LOCATION 250 Tecumseh Rd. E. Windsor , Ontario N8X 2R3 SKILLS Work Setting : Specialty shop Transportation/Travel Information: Own Transportation Required Job Summary: The primary responsibilities of this position are to take in-bound calls from customers wishing to place orders for medical supplies or place outbound calls to follow up and provide status information to customers. The Customer Service Representative will process orders, answer customer and account manager inquiries and resolve customer problems. This position is responsible for processing orders and the paperwork necessary to satisfy customer requirements. Essential Duties and Responsibilities: Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry processing and control. Suggest alternate products based on cost, availability or specifications. Process orders received by telephone, fax or e-mail; and provide written confirmations upon request. Increase sales and average order size by cross-selling, up-selling, add-on sales, selling our services and product initiatives. Follow up and provide status information to customers regarding their respective order(s). Review order for accuracy and make changes to existing orders. Research and resolve billing inquiries. Explain products and services and perform basic product research upon request. Remain current on product developments by attending training (company/supplier), reading trade journals, supplier literature etc. Prioritize and organize daily follow-ups to ensure timely resolution. Evaluate customer concerns and resolve problems to the customer’s satisfaction. Assist in delivery process, monitor assigned ship dates, communicate any delays with customers and sales team, and obtain/file proof of delivery. Determine and authorize credits, rebills, and product returns. Desired Skills/Attributes: Able to successfully work in a changing environment. Strong interpersonal skills. Must be able to develop and maintain cooperative working relationships with customers and co-workers. Ability to accurately assess a situation and identify and resolve customer problems. Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image. Able to diffuse an upset customer and/or an intense situation. Must possess self-motivation and the initiative to exceed customer expectation. Superior communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner. Excellent attention to detail and accuracy. Able to organize and prioritize tasks in order to handle call load and still complete other duties efficiently. Strong computer skills. Basic understanding of MS Outlook, Word and Excel Education: High School Diploma Required, Post-Secondary Education In Business Related Field is an Asset Experience: At least 2-3 years of experience in customer service. Experience working within a distribution company preferred. Languages: English HOW TO APPLY By Mail 250 Tecumseh Rd. E. Windsor ON N8X 2R3 In Person 250 Tecumseh Rd. E. Windsor ON N8X 2R3 from 9:00 a.m. to 6:00 p.m. By Fax (519) 977-7281 Job Type: Full-time

Synonyms

Hiring Locations

Headquarters

Loading map...

Company Info

Job Ad Metrics

Job Ads found: 28

Job Ads per Month: 2.0

Hiring Locations: 2

Data Info