Matrix Solutions

About Matrix Solutions

Matrix Solutions Inc. is a Canadian, employee-owned environmental and engineering consulting company. Strategically located across Canada, we help our clients, employees, environment and communities thrive. With our ability to collaborate across services, disciplines, and geographies, we deliver responsive, locally connected, and scalable solutions customized to our client’s project and environmental challenges. Our integrated approach is supported by talented professionals focused on three key areas of service: assessment, remediation, reclamation and monitoring; environmental planning, assessment and approvals; and water resources. Join our team of passionate professionals and work with us to create a lasting impact. Our Calgary, Alberta office is seeking an Information and Technology (IT) Deskside Support to join our growing Digital Services team. The successful candidate will play a fundamental role in maintaining and improving our employee experience by providing exceptional support to our valued employees. You are a people-person who thrives at providing cheerful, personally-delivered solutions and can communicate through multi-channel methods. As a pro-active multi-tasker, you can prioritize multiple issues effectively and collaborate with peers to ensure resolution of issues. You will continually develop product expertise by reviewing new functionality, testing new products and creating support documentation. You will be reporting to the Customer Success Manager, and will be part of a multi-disciplinary team supporting over 500 users located in Calgary and across a dozen national offices. Key Responsibilities: Active participation in maintaining Matrix’s strong safety culture Communicate effectively and collaborate with other IT teams Assist team members with projects Maintain positive, professional relationships with internal and external clients Handle IT service requests efficiently and effectively Assist with hardware support, including deployment of workstations and set-up of laptops, mobile devices, audio visual equipment, printers and scanners Provide advanced-level trouble-shooting of all Microsoft Office 365 Applications Provide efficient escalation of issues to the appropriate department if needed Log incoming requests into the ticket tracking system Administer user management via Active Directory Provide afterhours support on rotation Occasional travel is required. Education, Experience, Technical Skills: 1-5 years of experience providing computer support in a Microsoft Windows environment Strong English language oral and written communication skills are essential Strong customer service focus is a must Strong familiarity with Windows 10, and Microsoft Office 365 ITIL Certification is considered an asset Knowledge of software deployment systems and operation (BMC or InTune) Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally A valid and clean driver’s license with no restrictions Must be able to work independently and as part of a collaborative team. Matrix is committed to providing a safe and productive work environment and to promoting the health, safety and well-being of our employees. In keeping with our Health & Safety Policy, individuals in safety sensitive positions are subject to pre-employment, pre-access (and in some client cases, random) alcohol & drug testing as well as drivers abstract reviews. Are you the one we're looking for? Click the Apply button by March 4th, 2020. Matrix Solutions offers a comprehensive compensation package. We are also committed to flexible work hours and schedules, team-based work, cross-training opportunities, and rewarding our star performers. Applicants must have legal authorization to work in Canada with no restrictions. We welcome and promote diversity and inclusion in our workplace and encourage applications from all qualified individuals. Matrix provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources directly. Please bookmark our careers page and visit often to learn more about what we do. Also, follow us on LinkedIn and Twitter (at Matrix Solutions Inc & ITweetMatrix respectively) for ongoing updates about our people and business. For more information about Matrix Solutions, please visit our website at www.matrix-solutions.com While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

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Job Ads found: 611

Job Ads per Month: 15.7

Hiring Locations: 19

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