Massage Heights

About Massage Heights

At Massage Heights, our mission is, "To help people as many people as possible achieve a higher quality of life through regular Massage Therapy!!" We offer our Guests a clinical approach in a spa-like setting - the perfect combination for Guests to benefit from the therapeutic value of regular massage while truly enjoying the relaxing experience of a spa setting. Our Membership Options and multiple locations across the city allow us the ability to make regular massage affordable and convenient! As the Regional Director of the Edmonton locations, you make a difference! You will oversee the Retreat Directors, the front end staff as well as aid in the Therapists’ teams! This means that under your leadership, you will significantly influence the quality of the staffing and customer service at the front end reception of our business as well as help recruit & retain the Massage Therapists at each location as well! Because this is entering the company at an already high level, strong previous management experience and customer service will be an asset. Massage Heights provides the highest level of customer service in a professional, fast-paced work environment. At Massage Heights, we pride ourselves in our ability to communicate knowledgeably, articulately and professionally regarding the benefits of regular massage therapy!! We are a training company which means as a Regional Director, first personally learning this information will be KEY and then having the ability to train and lift the skills of others will be critical. Part of the on-boarding process for a Regional Director will be to learn & experience each role of the Front Desk Team. Regional Director Job Description: § Analyze the business in order to make wise decisions, determine strategies and efficiently execute action plans for improvement with an inherent drive for results and goals to exceed expectations. Steadfastly encourage and motivate others to do the same. § Utilize strong communication skills establishing strong work relationships with the Retreat Directors & staff, including strong group-setting presentation skills & conducting effective meetings § Train managers & staff by providing training (group setting, one-on-one, roleplaying, demonstrating and leading by example) with the intention of lifting the skills and results for sales as well the diligent efficiencies of the day-to-day tasks, such as productivity, customer service and quality outgoing calls. Training will include conducting a 3-day new hire class for Lifestyle Consultants on a monthly basis. § Maintain personal commitment to actively learn & then personally uphold the Massage Heights’ procedures & protocols already in place, such as the day to day tasks as well as the dialogue & steps of the sales presentations. Then be prepared to enforce the these procedures & dialogue, etc. by providing feedback for others should these expectations not be followed through on § Build effective teams in terms of recruitment in order to add to the roster. This includes conducting interviews, hiring and on-boarding both the front desk staff as well as aid in the process for Massage Therapists recruitment or management. Adding to the roster includes a significant emphasis on retaining employees by being present in a Retreat on a full day, daily basis in order to MBWA (manage by walking around) for an overall positive team morale and work environment by demonstrating the Company’s values and being a role model for the Company Brand. § Confront direct reports and deals with problem employees in a timely manner. Use the Massage Heights feedback strategies, tools and documentation for progressive discipline. Have a discerning eye for those employees ready to be promoted, demoted or terminated. § Effective time management will be of the essence in order to build efficient, results-oriented and productive days; creating the schedule of tasks each day with ROIs that will be significantly measurable by the end of each week. (The schedule typically includes 8:00 – 5:00 weekdays with a one-hour lunch. It may be possible that one of the shifts per week is an evening shift. There may be overtime, as needed). Integrity and trust is critical as the position is very much self-directed. § Customer service excellence must be at the forefront of each interaction with Guests and employees. Be prepared to manage Guest complaints, and respond using the tools, dialogue, strategies and solutions guide to receive their feedback to resolve the issue. § Report to the Senior VP & Director of Operations through means of daily huddles, weekly regional conference calls, one-on-one meetings and bi-monthly in-person meetings at the Calgary Head Office. This position is available immediately in order to begin training & preparation. Full responsibilities of the Regional Director to begin on July 1st. Company Benefits: · Starts at $55,000 plus bonus’ with the potential of earning $70,000+ per year. Training until July 1st will be a flat rate of $4500 per month. · Health Benefits Package · Staff Discounts · Continued On-the-job Training · Significant Recognition while you positively change people's lives directly and indirectly · The ability to increase your pay through meeting & exceeding Quotas, Expectations and Goals! Job Types: Full-time, Permanent Salary: $55,000.00 to $75,000.00 /year Experience: management: 3 years (Preferred) Location: Edmonton, AB (Required) Language: English (Required)

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Company Info

Legal Form: CO

Company Type: Franchise

Company Size: 1001 - 5000

Revenue: 25 - 100 million (USD)

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Hiring Locations: 23

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