Masco

About Masco

Position Summary: This position is responsible for the accurate and timely response to all inbound consumer related call and email inquiries that pertain to our Masco Canada product offering. Primary Responsibilities: Inbound Calls and Emails o Initial point of contact for consumer related inquiries and action pertaining to all Masco Canada product offerings. o Inquiries include, but are not limited to, pricing, specification questions, troubleshooting, repair and installation, features and benefits, product options, proof of delivery, warranty and where to purchase. o Assist the consumer through the administration of our warranty policies and procedures and action the request appropriately. o Maintain a good level of understanding and knowledge of our product offering and its functions through ongoing training sessions in order to effectively answer consumers’ inquiries. o Responsible for the timely review and follow up of all consumer related cases (emails) located in the Consumer queue within the Salesforce CRM system, and personal mailbox if necessary. o Responsible for the timely review and follow up of all consumer related call backs. o Refer calls or emails to the Technical team as required. Escalate to supervisor when applicable. Order Processing o Entry of consumer warranty orders required as a result of an incoming call. o Assist with the entry of consumer warranty orders from emails received via Salesforce as time permits. Assist with on the job training and development of new & existing department employees. Other duties as assigned. Company Masco Canada Limited Shift Full or Part Time Full time Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English , Spanish No visa sponsorship is available for this position, unless specified within the job description. #LI-DNI

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Company Info

Legal Form: Corp

Company Type: Public

Company Size: 5001 - 10000

Revenue: 5 - 10 billion (USD)

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Job Ads found: 2174

Job Ads per Month: 45.3

Hiring Locations: 109

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