Marsden Building Society

About Marsden Building Society

JOB TITLE: IT Technician / Management Information Assistant apprentice LIAISES WITH: · Will be the first point of contact for issues, will liaise internally with all levels staff. · Externally has contact with Sopra, Daisy, Mutual Vision, P&C as well as external banking suppliers. · Head of Business Change & IT and the Support Services Manager will assign tasks. Our five core values define what we’re all about and what makes us tick: ü Make a lasting impression – leave people better than before you found them ü Proud of our past and excited about our future – make sustainable decisions that last for generations ü Passionate about people – be warm, straight talking and genuine ü Work together – be a team player, celebrate success, be supportive and give your all ü Deliver on promises – if we say we’ll do it, we will INDIVIDUAL CONDUCT RULES 1. You must act with integrity 2. You must act with due skill, care and diligence 3. You must be open and cooperative with the FCA, the PRA and other regulators 4. You must pay due regard to the interests of customers and treat them fairly 5. You must observe proper standards of market conduct 1 MAIN PURPOSE oF JOB: The role supports the IT function in delivering a service that meets both the business objectives and regulatory requirements. The role holder will provide first to third line support and administer various IT systems to provide a high-quality IT Service. A key part of the role will be liaising with external IT service providers to resolve any managed service issues. 2 DUTIES & KEY RESPONSIBILITIES 1 Provide IT service for all staff across the society (60%) · Processes jobs required for the efficient operation of the IT department such as password re-sets, telephone support, technical queries and general IT admin. · Provide first to third line support on any IT related issues that may arise. (A working knowledge of Windows10, Active Directory, Group Policy’s & MS Office 365, with an understanding of Exchange will be required). · Support IT and Business change projects as required. · Ability to escalate technical issues outside capability to other IT staff or external providers. 2) Production of Management Information (MI) (20%) · Produce reports and data extracts on request from end users utilising excel to ensure user requirements met within set timescale. · Various areas will have MI requirements and post holder will need to produce reports on customer insights data for inclusion in board papers and other reports. 3) Business/Product Support (20%) (10%) · System Configuration including creating products for internal departments and external Brokers/Customers. · Support the Business with a variety of technical developments. 3 DIMENSIONS & LIMITS OF AUTHORITY Required to show initiative and plan own work to meet objectives / tasks. 4 STANDARD CLAUSES CONFIDENTIALITY Working within the Society the post holder may gain knowledge of confidential matters; such information must be regarded as strictly confidential and not disclosed further. Failure to observe this confidentiality clause could result in disciplinary action. CODES OF CONDUCT AND ACCOUNTABILITY The post holder is expected to comply with FCA and PRA requirements and Data Protection, along with the conduct rules for all staff. HEALTH SAFETY AND SECURITY All employees have a duty for their own and others safety and to report any accidents, complaints or untoward incidents as per Marsden procedure. VALUING DIVERISTY AND PROMOTING EQUALITY As an equal opportunities employer, all staff are required to comply with relevant policies and procedures. TRAINING Staff have a duty to complete all required cpd and training The range of duties and responsibilities outlined are indicative only and intended as a board guideline of the range and type. They are subject to modification in the light of changing demands and development requirements of the post holder. Job Types: Full-time, Apprenticeship Salary: £5.00 /hour Education: GCSE or equivalent (Preferred)

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Company Type: Self-employed

Company Size: 51 - 250

Job Ad Metrics

Job Ads found: 169

Job Ads per Month: 6.3

Hiring Locations: 3

Data Info