MS Amlin

About MS Amlin

MS Amlin – Job Description Role- Underwriting Admin Assistant – based in West Malling office Purpose The purpose of the role is to provide first class service and customer care to direct clients, brokers and coverholders which fall under MSAUS, Yacht Division based in West Malling. Dimensions UK Yacht Centre sits within the Marine and Aviation SBU and Underwrites approximately £13m in a year Key result Areas Be able to handle seasonal high volumes of inbound & make outbound telephone calls from/to direct clients/brokers/introducers Process all quotes/mid- term adjustments/cancellations/renewals and transfer onto an in-house system & website to a high level of accuracy Compliance with all GDPR & TCF requirements by adhering to strict procedures including the recording of client preferences for documents & marketing Process card payments via a separate Data Cash system & enforce security of clients financial details using telephone call suppression system Collaborate with colleagues and all key interfaces to ensure high level of client experience at all times Escalate complex policy wording and rating queries to the in house underwriting team Be pro-active to find ways to improve service to clients and business income streams Ensure all SLA’s(Service Level Agreements) are met through the careful prioritising of work Awareness of the workloads of others, assisting when necessary to ensure SLA’s are met Assist other Departments when business requires Behave in a professional manner at all times and in accordance with the company’s policies and standards The Operating Environment and Context of the job In an increasingly competitive market, it is vital for us to differentiate ourselves in all segments and routes to market. MS Amlin operates within a dynamic and challenging environment over multiple territories across the globe, where it is a leader a number of markets. Key to our success is ensuring that we drive client intimacy through the alignment of resources to respond to the ever-changing needs of our clients, while ensuring we maintain an ongoing focus on delivering profitable underwriting. This entails having a true understanding of the needs and behaviours of our clients, deepening our relationships with them and delivering MS Amlin’s global expertise at the point of client contact. Whilst conducting our business it is always of importance that we balance the outward facing business needs with the internal regulatory requirements which must be adhered to within each operating entity. Key Competencies Generic High level of client focus Computer literate – intermediate word & excel Attention to detail Ability to multi-task Compliance with procedures Job Specific Strong communicator – written & oral Strong admin & data entry skills Behavioural Team worker & collaborator Adapts easily to changes at work Ability to build good rapport with both clients & colleagues alike Self- starter who can complete work independently & without the need for constant supervision Adopts a positive approach to all aspects of work Keeps up to date with industry regulatory requirements & legislation

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Company Info

Legal Form: AG

Company Type: Private

Company Size: 1001 - 5000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 753

Job Ads per Month: 15.4

Hiring Locations: 13

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