MISUMI SOUTH EAST ASIA

About MISUMI SOUTH EAST ASIA

Responsibilities: Customer Service Prepare quotations and process purchase orders from customers Handle and assist customers on their sales enquiries via emails and phone calls Process claims arising from shipment delays, defective items, wrong pricing, etc. Rectify part number errors, request lead time changes to suppliers Liaise with stakeholders on customers’ orders Purchase Operating Control Prepare Purchase Orders (PO) to suppliers Stock allocation Liaise with internal Customer Service Team and Business Development Team on stock availability. Check lead-time, expedite deliveries by suppliers and update system in a timely manner. Liaising and follow up delay with stakeholders Liaise with various parties on cancellation, lead time and expedite request. Requirements: NITEC/Higher NITEC or Diploma holders Minimum 1 year relevant working experience Service-oriented mindset, self-motivated attitude and excellent customer service skills Taking initiative, being a team player and ability to work with minimum supervision Detail-oriented, organized and high accuracy in order processing Strong adaptability in a fast-changing environment, multi-tasking, and handle high volume workload: Average required to process 50 QTs/SOs per day and on each QT/SO has on average 20 line items Various cut-off timings per day * Proficient in MS Office Immediate availability will be an added advantage Working hours: Monday to Friday: 8:00am~5:00pm or 9:00am~6:00pm (rotation basis), Saturday/PH: 9:00am to 3:00pm (scheduled by supervisor based on duty roster.) Additional information: No fixed seating arrangement (similar to Call Centre/Service Centre setting), depending on the duty assigned Training will be provided Job Type: Full-time Experience: Customer Service: 1 year (Preferred)

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