MINSTER

About MINSTER

We are looking for a talented people leader to join our claims department. If you have experience leading a team in a personal injury environment then this could be your next role, read on to find out more! About the Role This is a dual role supporting the Team Manager with performance, development and technical supervision of a team of RTA Fee Earners and administration support. Delivering excellent service to our clients whilst ensuring consistency of process and delivery of KPI’s within Minster Law. Your main duties will include: Provide technical guidance on issues relating to personal injury cases, both litigated and non-litigated. Complete monthly one-to-one meetings, mid-point and end of year appraisal reviews in line with company policies. Supporting individual/team performance in line with targets and be responsible for agreed KPIs. Monitor call performance to ensure telephony KPI’s are achieved daily. Take overall responsibility for client complaints and ensure complaints are handled in accordance with the Law Society and company policies and procedures. Closely monitor Case Progression MI and assist the Team manager with mentoring, coaching and embedding new working practices and procedures. About You To excel in this role, you will have an interest and experience mentoring junior or developing colleagues, demonstrating clear direction, taking accountability for the team’s objectives and performance. With a customer centric approach to cases and a focus on delivering the right outcome for each of our clients, you’ll bring passion, positivity and enthusiasm to the role. You will be comfortable dealing with MOJ portal personal injury claims and a strong technical ability and knowledge of MOJ procedures. About Us Minster Law are personal injury specialists with specific expertise in accidents involving a vehicle or on a motorcycle. We continually strive to deliver the best support and results for our clients and partners by taking learnings from inside and outside of the legal industry and implementing them in creative and innovative ways. With our unique partnerships and agreements, we offer a purely customer focused approach, allowing you to support their needs fully in a rewarding and supporting team environment. Our people are united in their ambition to do the best for every client regardless of severity of injury and level of support needed. The service we provide builds trust with our clients who know they can rely on us when they need us most. About our Benefits In addition to the salary of £23,000 - £31,000 per annum, we have a wide range of great benefits and perks and career development! Up to 15% bonus based on individual contribution Pension 5% contribution Life Assurance Private Medical Insurance Health Care Cash plan covering health and wellbeing costs Quarterly Megadraw where you can win some fantastic prizes Perkbox -great performance rewards and great discounts across retailers, dining and gifts Free fruit, teas and coffees Competitive colleague referral schemes Eye sight tests Long service awards Free return shuttle buses from Wakefield Train station at various times of the day Travel Loans and Cycle to Work Scheme What next? The closing date for this role is Tuesday 10th March 2020. Please note that interviews may be undertaken prior to the closing date, so if you think you have the skills and experience for this role, don’t delay and apply now via our website. On our website you will find out Candidate Pack that shows you all about life at Minster Law, take a look at what we can offer to you. If you would like more information about this role please contact our Career Team on our website. Follow us on Twitter @minsterlawuk or on LinkedIn @Minster Law Please note that we are not accepting CVs from recruitment agencies for this role. Benefits: Work from home opportunities On-site parking Discounted/free food Casual dress Wellness programmes Employee discounts Reference ID: REQ00417 Job Types: Full-time, Permanent Salary: £23,000.00 to £31,000.00 /year

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Company Type: Private

Company Size: 501 - 1000

Revenue: 25 - 50 million (USD)

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