Lorex Technology

About Lorex Technology

Title: IT Support Specialist Department of Position: IT Reports to: Director of IT Company Description For more than 30 years, Lorex has been a leader in the marketplace when it comes to innovative security technology for both home and commercial use. We achieve this by continuing to produce innovative monitoring solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers. Using the latest technology and innovations, Lorex strives to produce solutions to both enhance security and fit your lifestyle. Job Summary IT support engineer will perform as tier 1 support for the day-to-day IT helpdesk service to the internal end-users locally and remotely. The successful candidate should have experience with both window and MAC OS environment in order to provide the user with timely and effective solution for the issues. The successful candidate should also have experience with Office365 and the administration of Active Directory. The successful candidate must be detail oriented with excellent organizational and communication skills, be comfortable explaining technical terms to non-technical end users, and have a thirst for knowledge. Duties & Responsibilities: Provide day-to-day IT helpdesk support to internal end-users Coordinate with tier 2 technical support team and external vendors for IT support activities Perform routine IT operations such as inventory management, computer setup, software installation, printer and network configuration/troubleshooting Perform administration duty on IT infrastructure relevant services including active directory, Office365, etc. Monitor the IT System health status, network performance and security control Requirements: Knowledge, Skills and Abilities (KSAs) Diploma/Certificate or above in computer related subject Knowledge of general operating systems and software including MS windows, MAC OS, MS office suite etc. Knowledge of Office365 including Exchange online, SharePoint, OneDrive, etc. Knowledge of Active Directory and Windows Server Administration. Basic knowledge of network and Cisco network devices. Competency Profile With good analytical & problem-solving skills, self-motivation and good interpersonal skills Detail oriented with excellent organizational and communication skills Background Experiences Experience in supporting end-users in both Windows and MAC environment Experience in administration for AD, network and windows servers At least 2 year’s working experience in technical support role Experience with VMware platform and AWS services would be welcomed. Lorex Technology is offering an attractive base salary and long-term incentive, depending on experience. Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Benefits: Extended health care Vision care Dental care Disability insurance Life insurance Company pension Job Types: Full-time, Permanent Experience: IT Support: 2 years (Preferred)

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 336

Job Ads per Month: 8.2

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