Lionbridge Technologies

About Lionbridge Technologies

Position overview: For Lionbridge Gaming, we see Customer Success as building mutually beneficial Business relationships with our Customers, which help them solve their Business challenges and allow Lionbridge to grow its own business with these Customers. The Community Gaming Global Program Manager functions as a Customer-facing, results-driven, and innovative operations leader. The role will have accountability for customer relationships, end-to-end program delivery and driving profitable growth. Key Responsibilities: Running day-to-day operations for key business service lines: Player Support, Community Management and Crowd Beta Testing. Actively seek out opportunities for increasing revenue from existing and potentially new business streams. Recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, Community Management and Customer Service teams. Manage margin and other KPIs on assigned program(s) in line with corporate performance and profitability goals. Lead team members in the achievement of these goals. Work with operations leadership, Lionbridge Gaming's Sales team to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery. Review program financial data and decide how to ensure financial targets are achieved. Ensure that financial reports reflect appropriate KPIs to show performance. Perform administrative functions, monitor and prepare reports, analysis and cost control. Conduct trainings and workshops for the teams. Represent the company and its offering through participation in conferences, and live events. Additional responsibilities: Be the primary communication link and escalation path across assigned customer program(s). Manage program workflows including financial processes, technical solutions and headcount planning. Provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risks and mitigation plans. Provide guidance and direction to global operations teams for owned account(s). Consistently drive excellent Customer experience and service. Provide executive updates and overviews on overall health of customer accounts to local and regional Lionbridge management as required. Conduct recruitment and candidates review for newly established teams and replacements. Work with Crowd Management Team on assuring propper crowd availability and engagement during Beta Tests. Prepare and publish content on a Crowd Beta Testing platform. Assure propper user base segmentation and targetting. Take initiative to represent company and build relationships with the customers. Requirements of position: 4 years' experience in project management, program management, or marketing. Prior agency, entertainment/gaming industry experience a plus. BA/BS required. Advanced business degree preferred. Experience in Customer Service and/or Community Management. Prior experience with Zendesk and CMNTY platforms is an advantage. This position requires strong inter-personal skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time. Passionate about our customers, our technology and our people. Strong analytical/problem solving skills, demonstrated success in driving complex programs, outstanding organizational skills and agility, strong communication skills (verbal and written), proven project management skills and be a motivated self-starter. Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required. Strong oral and written communication skills, including slide concept creation, requirements documents and presentation-building. Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast-paced and changing environment. Strong project management and negotiation skills while working within established business priorities and constraints. A consistent, "can do" attitude, act quickly to rally individuals and teams around common vision Fluency in English is mandatory. Fluency in additional languages would be a significant advantage. Knowledge of technological trends in gaming - niece to have. We offer: Professional development opportunities in a multinational environment - Lionbridge has offices in 28 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles Full time employment contract with flexible hours and employee benefits package including private medical care, Multisport card and holiday allowance Access to the learning platform Brand new office near city rail, car and bike parking

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Company Info

Legal Form: BV

Company Type: Private

Company Size: 5001 - 10000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 1256

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Hiring Locations: 60

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