Lightfoots Solicitors

About Lightfoots Solicitors

THE ROLE We are looking for an IT Support Technician on an initial 12-month fixed term contract. The candidate will provide direct and telephone-based support for staff with all IT-related queries (hardware, operating systems, & applications) in a professional and efficient manner, ensuring calls are logged, allocated, followed up and closed in accordance with Firm practices. You may also be involved in the commissioning, installation and support of new IT equipment as necessary. You will also be willing and able to work around the core hours as required by the Firm. THE CANDIDATE As this role is the main link between the IT Helpdesk and the business the successful candidate must be an excellent communicator and possess excellent people skills. It is anticipated that the successful candidate will become heavily involved in the day to day support of all IT related incidents / projects and liaise closely with the IT Manager to resolve problematic incidents. There will be scope for development in role for the right candidate who demonstrates the following qualities outside of the essential skills as the core of the IT operation is managed internally: - a willingness to learn & self-develop; a pro-active approach to work; a pro-active approach to information gathering; and a passion for delivering an excellent service to the business. The main scope of the successful candidate’s workload will be based at the IT Helpdesk which is located in Thame however there will be a need to visit the other branch offices which are located in Thame and Princes Risborough. RESPONSIBILITIES Helpdesk /User Support Obtaining accurate user and fault information and logging it on the ticketing system and taking ownership of incidents Providing technical support & troubleshooting for the following: Windows 10 Operating System; Server 2012 & 2019 Operating Systems; 3rd Party Applications; Peripherals/printers/scanners; and Mobile Device Support (iOs – All releases). Escalate incidents to IT Manager where applicable Installation of 3rd Party Applications (Following documented procedure’s) Answering general user queries (Telephone, Email) Active Directory Management (New Starters / Leavers, account permissions) Assist IT Manager with project work delivery User administration in Telephony system (VoiP) Back Up administration (Change tapes etc) Hardware Configuration Windows 10 Computers iOs and Android Network printers Connectivity Network cards/cables/devices ADSL connectivity Fibre optics between sites VPN for remote locations Firewall/ADSL router management QUALIFICATIONS AND SKILLS (essential) Microsoft Hyper V Veritas Backup Exec 16 / Veeam VoiP Telephony Systems Remote Desktop Services Sound knowledge of Microsoft Operating systems Windows 10 & Server 2012 / 2019 Working knowledge of Office 365 Working knowledge of Active Directory Excellent communicator Translate technical terms into plain language An analytical & Pro-Active approach to problem solving / information gathering Excellent interpersonal skills Excellent Organisational Skills Adaptability & A ‘can do’ attitude The above list of duties is not an exhaustive list and may be amended from time to time Job Types: Full-time, Contract Experience: IT Support: 3 years (Preferred)

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Legal Form: LLP

Company Type: Private

Company Size: 51 - 250

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