Leeds Bradford Airport

About Leeds Bradford Airport

Full Time, permanent 42 hours per week Leeds Bradford Airport is one of the fastest growing regional airports in the U.K, welcoming approximately 4 million customers per year. We are committed to employing high quality people to support our exciting new plans, who match our ambitions and will deliver outstanding service to all of its customers/airlines and business partners. The role will incorporate both the operational and commercial overview, ensuring all of our service standards are achieved across the terminal by delivering results in a fast-pace working environment. Key attributes to the role are as follows: 1. Health and safety knowledge 2. Customer service skills or qualifications 3. Commercial awareness 4. Pro-active and have a ‘Can Do’ attitude 5. Self-motivated 6. Team player 7. Leadership skills 8. Work alone in stressful environments 9. Working shifts, based on 24/7 cover 10. Good written/verbal communication skills 11. Good computer literacy Responsibilities: Safety/security and regulatory compliance Completion of the following: Compliance checks Local Audit processes Completion of Fault Report/SIR (safety incident report) and data compliance forms Performance Management You will take an active part in supporting our concessions and commercial teams in delivering the expectations to our customers. Attendance of regular meetings with Airline partner to manage, review and ensure delivery of LBA expectations in line with agreements in place and will require regular robust audits, data collection and any relevant trackers to be completed. Ensure the cleaning standards are delivered to the schedule and the work carried out is assessed on a regular basis Leadership Taking control of the terminal failures, (Evacuations, baggage belts, X-ray machines), ensuring each scenario is being managed and all relevant parties are informed. Control of delays, diverts and disruption, updates to senior teams Emergency Orders To adhere/deliver orders and act as a key contact in the event of an emergency within the airports campus (Managing, communicating and co-ordinating). Trained on Fact24, enabling to support the opening of IMC (incident management centre) during an incident Risk Management Comprehensive understanding of each department ‘Risk Register’ and apply manpower and diligence to these areas whilst in the operation Ensure all observations are reported/followed up and due focus given General administration Complete handover from shift to shift Proactive task allocation and planning Good housekeeping All reports are generated with timescales issued Customer Experience To ensure the ASQ surveys are completed on a daily basis. Responsible for any actions or improvements produced from the results, every quarter. Manage and control customer expectation for the following services, baggage delivery times, carrier handling delays, check-in desk manning and gate presentation Support the PRM team with their delivery and support departmental heads when reviewing CAA survey results are issued Control social media input/ output Update Airport APP notifications (this will replace the DM log) Development: Projects Please note the list of duties is not exhaustive, and due to the fluid operation there may be additional/varied tasks assigned to yourself. To apply please send your CV & covering letter to:- [email removed] Closing date for applications is Friday 6th March 2020.

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Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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