Learning Links

About Learning Links

Intake Administrative Officer Peakhurst location 12 month Part Time contract with a view to become permanent Supportive team environment We have an exciting opportunity for a customer focused Administrative Officer to provide professional and seamless service to our highly committed and professional team of Customer Care Consultants. Reporting to the Senior Customer Care Consultant, this is a varied and fast paced role supporting approximately the Learning Links Intake / Customer Care team. You will work 25 hours per week over 4-5 days at times. The role is to commence as soon as possible. This is a great opportunity to be an integral part of an innovative organisation that makes a difference in the lives of children. Responsibilities: The responsibilities in this role will include: Provides administrative support for the intake team in relation to all aspects of the client booking process Prepares and monitors return of quotes for clients and other providers Monitoring and following up the return of required client documentation Provides specific administrative support in relation to NDIS clients including, Prepares accurate client documentation including NDIS Service Agreements and Schedules of Support Lodging service bookings in the NDIS portal Liaising with clients regarding their NDIS plan expiration and funding amounts Liaising with the intake team regarding any NDIS payment claims Ensures internal and external customers are treated with respect and attended to in a timely fashion. Provides external customer support which includes: Using the Customer Data Base (Salesforce) and related systems. Maintaining a safe, secure, clean and tidy site that presents our Learning Links’ brand to our customers in best possible way. Follows organisation and team processes and procedures and suggests and contributes to changes in processes and procedures to improve our ways of working. Essential Criteria At least 3 years’ experience in customer service and administrative roles; Exceptional customer service and people skills with a strong ability to effectively manage conversations to achieve outcomes; Demonstrated high level of proficiency and initiative in scheduling people and resources; Demonstrated high level ability to accurately and efficiently plan, execute and record complex administrative tasks; Demonstrated time management and organisational skills with ability to manage and prioritise own workload and competing priorities in a busy work environment; Effectively and harmoniously work in a team environment; Excellent verbal and interpersonal communication skills; and Demonstrate an effective understanding and use of multiple IT platforms e.g. word, excel and outlook. About Learning Links At Learning Links every one of our employees makes a difference to the lives of the children, families, and communities we serve every day. Learning Links is an organisation with a 47-year history helping families and children with learning difficulties and disabilities. Our Culture At Learning Links, we believe in Empowerment, Collaboration, Excellence, and Integrity and are committed to ensuring that how we serve others and how we work together is a reflection of these values. Our recent staff survey confirmed that staff are engaged with their work and the organisation’s supportive team environment and value being part of a growing organisation that delivers outcomes for children. Our Benefits Our range of benefits ensure that working for Learning Links will be a mutually satisfying experience. As a Charity you can take advantage of salary packaging where you can access up to $15,900 tax-free as part of your total remuneration package. Other benefits include: Workplace flexibility supporting work life balance; Ongoing professional development; and Access to a free Employee Assistance Program. Living our values recognition program. How to apply for this role: For further information and a visit the careers page of our website www.learninglinks.org.au Please register your interest in this position by email with your resume and cover letter to [email removed] Anticipated Timeframe The role is due to commence as soon as possible. A thorough orientation and induction will be provided upon commencement. We are a child safe organisation. Successful applicants will be required to obtain a satisfactory police background check before we can make an offer of employment. POSITION DESCRIPTION APPLY NOW

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Company Type: Private

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