Leapwork

About Leapwork

As a Automation Specialist, you will have a big impact on the growth of the company because of the significant role you play in ensuring successful adoption of LEAPWORK by our customers. You will work in a fast-paced team of experts and refer directly to the Director, India. Your primary objectives will be to work with both leads and commercial customers on live chat and online sessions to help them with technical best-practices and troubleshooting, using your deep technical knowledge and understanding of our product. Since LEAPWORK is a small but fast-growing company in a high-growth market space, you will be expected to be very flexible and perform a wide variety of tasks as they present themselves across the organization. The most common tasks are expected to be: Understand and resolve incoming automation queries with a high sense of urgency Resolving customer queries via Chat, Tickets and Online Question/Answers sessions Log all incidents, requests, and customer interactions into Hubspot and other systems Create a knowledge base, training materials and provide community support to leads and customers Participate in LEAPWORK product testing and release-related activities. As a person, you are calm and able to drive issues forward under stressful conditions. You are expected to work primarily in shifts during US business hours from LEAPWORK office in Gurgaon India. However, due to the global nature of the business, some shifts must be expected to be scheduled for European, US, and Australian business hours. Required Candidate profile: 3 to 5 years of proven, relevant Automation experience. Be completely fluent in business-level written and verbal English with a neutral accent Be experienced with test automation and software quality assurance in general Be experienced with at least one major test automation platform such as Selenium Be experienced with Agile, DevOps processes, source control, database, and knowledge of at least one programming language. Bachelor's degree in Engineering or equivalent preferred. Shift: Night Shift (9 PM to 6 AM) Please share your updated resume to [email removed] with below mandatory details: Current CTC: Expected CTC: Notice Period: Interview Availability Apply for position Application due: 3/31/2020 Category: Automation Support Workplace: Gurgaon, India Contact Annemette Hylgaard Chief People Officer +4520207345

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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