Lantern Debt Recovery Services

About Lantern Debt Recovery Services

***Spring start your new career: start date March 2020*** Pudsey (Stanningley – behind ASDA & M&S, 4 min walk from New Pudsey Train Station) Competitive salary - £20,366pa + Monthly Bonus up to 25% of basic salary Flexible working patterns to suit your lifestyle within our core hours of working (Mon-Fri 8am-7pm and Sat 9am-2pm) Ask yourself: · Do I want to work in a friendly and ethical company? · Is developing my career and being rewarded for my efforts important to me? · Would I like to be recognised for my hard work and contributions? · Do I want to support vulnerable customers to find financial freedom? · Would I like to work for a small company with a Big Heart, with strong values? If your answer to the above is Yes, then come and join Lantern! WHO ARE WE Lantern specialise in purchasing and recovering debt in a fair and compliant way. Our customers trust us and they frequently tell us so. We have grown substantially in recent years, winning many awards and more recently being awarded Investor in Customers Gold Accreditation. With significant investment we’re growing and creating new opportunities for talented people to join us. If you’d like to know more about us visit our website - lanternuk.com/corporate WHAT WE CAN OFFER YOU · A really competitive salary starting at £18,574 rising to £20,366 (after probation/training period) · Flexible hours · Free Parking · Office located near main bus and train links · Great team environment with fun days and charity days · Excellent Career progression opportunities · Great induction and Academy Training to help you succeed · Monthly Bonus earnings potential of 25% of salary (1/12th) · Up to 5% employer contribution to your pension plan · Generous Healthcare Cash Plan + Employee Assistance Program · Monthly Employee Wellness Initiatives · 23 days holiday (Rising to 25 days with length of service) + No Bank Holiday working · Cycle to work scheme · Other benefits associated with forward thinking companies, including really great recognition schemes · A newly refurbished office environment with modern facilities because where you work is just as important as what you do – including table tennis and monthly fruit deliveries and free hot drinks ABOUT THE ROLE As a Lantern Customer Service Agent, you’ll support our customers achieve a suitable sustainable solution to their outstanding debt balance. · Talking to customers using effective questioning and listening skills whilst demonstrating empathy and care and all the while finding a sustainable solution for them · Treating customers fairly and appreciating them at the heart of all that you do · Recognising vulnerable circumstances and ensuring that the correct outcome is achieved for the customer · Making outbound and inbound calls to negotiate appropriate, affordable payment plans to suit customer requirements whilst ensuring you follow important compliant, quality and security procedures. · Demonstrating control and decisiveness in challenging situations · Being a strong team player who can build lasting relationships with colleagues ABOUT YOU · You’ll ideally have gained some experience dealing with vulnerable customers · You may have worked in a financial services company · You will have empathy and understand quickly the customer’s needs and what they are telling you · You will demonstrate our values – putting the customer first and being there for your colleagues · You’ll ideally have some experience within a contact centre environment would be favourable · You’ll demonstrate good problem-solving skills and be able to work to achievable targets · You will be kind, supportive and confident when speaking with customers and understand KPIs in a competitive environment · You will have strong numerical, verbal and IT skills (MS Office applications Word/PowerPoint/Excel and outlook) Due to the nature of our business, any offer of employment will be subject to satisfactory background checks (DBS Basic and Employment Credit file check). Benefits: Flexible working hours Bonus scheme Discounted/free food Casual dress Private medical/dental insurance Wellness programs On-site parking Profit sharing/share options Life insurance Company events & social hours Job Types: Full-time, Part-time, Permanent Salary: £18,574.00 to £20,366.00 /year Experience: call / contact centre: 2 years (Preferred) customer service: 2 years (Preferred) financial services: 2 years (Preferred) debt collection: 2 years (Preferred) achieving strict quality focused targets: 2 years (Preferred) dealing with vulnerable customers: 2 years (Preferred) Education: A-Level or equivalent (Preferred)

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Legal Form: Corporation

Company Type: Private

Company Size: 51 - 250

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