LUMION

About LUMION

Canada/EU - Remote Do you have almost an uncontrollable desire to offer thorough, empathetic advice when people are struggling with a problem? Are you technical by nature? Maybe you are tainted with a light-yet-healthy streak of perfectionism? A stickler for details but with a heart of gold? Do you also live in Canada or the European Union, speak and write excellent English, and have a penchant for 3D computer technology? If so, read on, we may have a job that’s made for you. Our product: Lumion Not so long ago, many architects could only dream about presenting self-made, realistic 3D films to their clients. Since its launch in 2010, Lumion visualization software has been changing the way architects work. Lumion helps architects communicate their ideas better and faster than ever before. In just minutes they can create visualizations that allow their clients to step into a virtual building and experience it long before it’s actually built. Because of this, Lumion has been embraced by architects in over 150 countries. Role and Responsibilities: You are the voice of Lumion and the embodiment of its values and principles as they are experienced by its customers. Our dedicated customer care team is one of the pillars of Lumion’s global success. Over the past decade, the Lumion team has proven that it cares for its customers, whether personally assisting with a product installation, or helping customers to use and get more out of Lumion by solving any technical problems. Through your ability to diagnose PC software and hardware issues, and through your communication skills you will advise and guide Lumion users until they are satisfied. As a Technical Support Specialist, you will gather and summarize user information for our software developers. You proactively help our teams understand real-life use-case scenarios and participate in our internal QA processes as new features are developed. Because of your interest in PC hardware and software, you naturally stay up-to-date with all the latest trends and information. A typical day You will be based in Canada or the EU and will work remotely, from home if you like, so on a typical day, you’ll log into the team chat for the latest news and developments. From there, you’ll pick up any ongoing cases from your colleagues to ensure that customers are receiving prompt, interruption-free service. You’ll coordinate with the development team every day for any bug testing and Q/A, and when needed, you’ll present cases to help in the efficient development and delivery of software patches. You’ll also keep an eye on our forums and direct Zendesk customer channels, to deliver fast and reliable customer service. You’ll also provide guidance and education, through the tutorials and articles on our extensive knowledge base, which you will add to whenever there’s some new and useful knowledge created Who you are We’re looking for someone who is helpful by nature, autonomous, analytical and structured. You are talented at interacting with others, and you are a constructive and proactive team player. Ideally, you have an eye and intuition for customer needs, and you should be bold and eager to help us set and push the boundaries of the industry’s standard for customer care. Excellent English and grammar skills Excellent problem solving skills – you don’t know all the answers but you do know how to find them Empathetic communication skills Support experience with a focus on empathy – you are attuned to the real problem behind a customer’s question Can easily adapt to change Knowledgeable of the sensitivity of different cultures You have your own flavor of online friendliness, honesty and approachability in posting and responding to user comments You are able to dedicate 30 to 40 hours a week to this role You are a self-sufficient, remote freelancer and have all your local paperwork in order Expert knowledge of Windows OS – you know the ins and outs of the system settings and how they can influence Lumion software Expert knowledge of computer hardware – you know how a computer is built and you know the difference between a GPU, CPU, passmark scores, a PSU and an NVME m.2 drive, and you can easily explain all this in simple terms Desirable: You are an experienced Lumion user and are passionate about topics related to 3D modeling, 3D visualization, computer software, computer hardware, architecture, design, landscape, photography, social and environmental solutions What we offer An opportunity to work creatively in an environment focused on people and teamwork The possibility to use your creativity, knowledge and input from ideation to implementation A place within a competent and experienced team comprised of people of different nationalities An attractive salary Personalized working terms and conditions according to your specific needs, knowledge and experience. Our Company: Act-3D We’re disruptive, successful, international, medium-sized and growing. Driven to create excellent and innovative 3D visualization software, we work hard but try not to take ourselves too seriously. We are highly adaptable, constantly evolving and passionate about our product and our customers. We fiercely concentrate on the content of our work and strive to recognize and tap into the talent of all individuals in the company. While we try to not take ourselves too seriously, we have high expectations and a career at Act-3D means challenging yourself to continuously adapt and improve. Please do not make use of this vacancy as an acquisition opportunity. Contact Are you ready to apply? Please send your resumé, examples of your experience and an application letter to [email removed]. We are looking forward to hearing from you! If you have any questions, please feel free to contact Pjotr van Schothorst at [email removed] or +31-(0)71 514 7799.

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