LI-COR

About LI-COR

-------------- Overview -------------- The "Service & Support Scientist" actively and proactively support the Subsidiaries sales, marketing and support teams by ensuring that they are fully technically proficient and trained in all applications and instrumentation. Actively provide on-site support for the distribution team and be the go to in house person when customers or partners have needs or issues.Give technical presentations, workshops and product support that demonstrate advanced understanding of LI-COR® Biotechnology products and their applications to research problems in biology. Actively promote and represent all LI-COR products. Provide service, testing, trouble shooting, calibration and set-up of instruments; set-up and testing of computers; servicing and repairing assemblies that are returned to LI-COR GmbH; provide in-house support for related technical questions, service and training; provide customer/distributor technical service and support both over the phone and in the field, which may require domestic and/or overseas travel on short notice. --------------------------------- Professional Qualifications --------------------------------- Education --------- Ph.D. or equivalent in molecular biology, biochemistry or related technical discipline. Post-doctoral experience or equivalent with extensive lab work experience preferred. Experience ---------- LABORATORY: At least 2-3 years lab work experience with solid knowledge of molecular biology and biochemistry techniques; studying DNA and proteins In vitro and In vivo, with practical experience using separation and blotting techniques, as well as cell based assays and immunoassays to analyze proteins. INSTRUMENTATION AND SOFTWARE: Excellent aptitude for and a minimum of 2-3 years experience working with instrumentation, computers and software. Windows operating system familiarity required. Evidence that demonstrates the knowledge, skills and abilities to perform the job functions listed below. COMMUNICATION SKILLS: Excellent oral and written communication skills with proven interpersonal, and presentation aptitude. Fluent in English and German both verbal and written with other languages being an advantage. emonstrated ability to teach, train and present technical information in varied situations, one-on-one to large formal meetings. Enjoys and works well with people. General ------- Able to manage multiple priorities, projects, and tasks. High problem solving ability. Strong interpersonal skills, capacity to work well with others is essential. Ability to meet the Physical Requirements of the position. Excellent physical dexterity and motor skills to use tools, fixtures, and measuring equipment. Specific vision requirements include close vision and the ability to distinguish colors. Ability to accurately follow detailed written and verbal instructions and is able to prioritize tasks. Be able to work productively with limited direction. Dependable with good attendance. Display positive attitude. Be personable and represent LI-COR well when dealing with Customers and Distributors. Ability to prioritize tasks. Good attention to detail and responsible to see that details are carried through. Be accepting of Rush orders and tasks. Able to travel (Europe and International). Highly developed sense of integrity, ethics and loyalty. ------------------------- Position Responsibilities ------------------------- Specific -------- SERVICE: Repairing customer's instruments. Provide cost estimates and turn-around time estimates. Perform on-site customer service (may require domestic or international travel). Phone/Email/Fax support for internal and external customers (Support, Distributors, Direct, Field Sales & Support team). Confer with LI-COR personnel to resolve technical and construction difficulties and checkout procedures. Maintain service, test and calibration records. Document customer interactions in Salesforce database. Creation and tracking of Service Cases in Salesforce. Advise LI-COR personnel on technical matters unrelated to any specific instrument. Setup & install customer PCs; including OS, network settings, Office and BIO application software. SALES SUPPORT: Give technical presentations for customers and distributors, including seminars and workshops. Conduct on site product demonstrations including: help with logistics, install and start-up of systems, run samples, and adapt, optimize, or develop protocols to meet customer requirements. Participate in trade shows as needed. Gather and compile completive intelligence to consult employees or representatives in relevant situations. INSTALLATION AND TRAINING: Travel to the customer's site to set up and verify the operation of products and conduct set-up experiments. Provide instrument, protocol and software training to users. Ensure that the customer is competent and proficient in the use and operation of the products. Conduct and/or participate in customer training courses. Ensure that the sales and support teams are fully trained on existing and new instrumentation and applications. Create and maintain technical training programs for existing and new employees. Create relevant training tools in conjunction with product positioning and marketing message. CUSTOMER SUPPORT: Take incoming calls from customers and sales personnel and provide technical assistance by phone or on-site regarding the application, use, and maintenance of instruments, chemistries, reagents, protocols and software. Provide necessary follow-up and support to ensure a high degree of customer satisfaction. MARKETING: Gather information about customer needs, suggestions for product improvements, new product ideas, user issues, and competitive activities, for use by LI-COR. General ------- Moderate travel required (40-60% overnight travel) Train LI-COR employees or representatives as needed. Maintain adequate technical proficiency to perform job function. Be responsible for the Laboratory in the Bad Homburg office ensuring equipment is in working condition and Laboratory tidiness. Provide routine reports as directed.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 100 billion (USD)

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Job Ads found: 117

Job Ads per Month: 3.7

Hiring Locations: 5

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