LANDMARK GROUP

About LANDMARK GROUP

Position Title Skincare Advisor POSITION OBJECTIVE It’s all about our driving skincare through customer engagement. The skincare advisor role is to guide the customer on her beauty journey within the store. It takes passion, confidence, knowledge and teamwork. The skincare advisor’s role is not just to sell product, the associate should also focus on building customer relationships to encourage repeat custom but it also to educate, inspire and ensure our customer is feels she can trust the advice and our brand. Lifestyle goes above and beyond to educate and instill the skill and knowledge to our advisors through unparalleled training. We will teach you everything you need to know regarding the brands and you just bring the passion to sell and the drive to succeed. Key Responsibilities The job holder will be responsible for selling and promoting all skincare beauty products at Lifestyle stores. The job holder will also be responsible for driving sales for the store through efficient store operations, visual merchandising, customer service delivery and adherence to company norms. As a Skincare Advisor, you are an expert in all things skin. In addition, you will: You will greet and provide friendly and knowledgeable service to every customer who enters the skincare zone of the store. Listen to our customers skincare concerns and assess the customers skincare situation and determine their skincare needs and suggest products that meet the customers’ needs based on your expertise. Provide customers with skin consultations and skin makeover as required. Participate in operational tasks such as: loss prevention exercises to reduce shrinkage, to be compliant with policies and procedures and inventory control checks. Maintaining store cleanliness and beauty SOP standards. Ensure product training and learnings through training from our teams and self-learning to remain an expert in skincare and upcoming beauty trends. Participate in the special events within the store. Promote skincare within the store and drive this category to the customers. Demonstrate an enthusiastic attitude to achieve sales target. Demonstrate passion for service. Demonstrate and drive our Lifestyle Beauty vision and values. Customer Focus · Play an advisory role to customers for skincare buying and application steps and able to build skincare routines and link selling. · Implement a high standard of customer service for her door, within the store. · Exhibit flexibility on given schedule, while performing events across Lifestyle stores. · Ensure customer needs are met and complaints/queries are addressed in a timely manner. Where needed, they are escalated to be resolved on priority. · Assess mystery shopping feedback and prepare action plan for improvement. Sales and Commercial Profit · Well aware of the latest trends in the Beauty skincare industry to be ahead of competitors. · Achieve the revenue targets for the store. · Ensure regular monitoring of sales on exclusive skincare brands to support and ensure sales targets are achieved up to the maximum level. · Exhibits the ability to sell appropriate products to promote sales after doing a skincare consultation. · Actively seeks ways to achieve or exceed category / department sales targets. · Ensure that every skincare campaign, product demonstration and communication with clients is converted into sales. · Drive and target to deliver a UPT of 3 in skincare. · Monitor and control expenses(stock damages and consumables) through efficient store operations. · Interpret and act on sales reports and ranking and focus on improving under-performing areas. · Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on their store. · Work in line with Operations Managers to understand the new launches and activities to be covered for the same to promote sales. · Work with Operations Manager to promote non sellers / slow sellers during and increase sales for these references thus helping to clear aging at stores. · Job Type: Full-time Experience: skincare: 1 year (Preferred)

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 5001 - 10000

Revenue: > 10 billion (USD)

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Job Ads found: 320

Job Ads per Month: 8.6

Hiring Locations: 4

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