Kura

About Kura

Job Purpose The sales Team Leader will develop and lead a team of Call Centre Advisors. He/She is responsible for the development and for communicating company goals, safety practices, daily targets, deadlines and briefs to the team. The Team Leader motivates the team and assesses performance. He/She will provide help to the Operations Manager and general management, including assistance with the hiring and training, and he/she will also keep management updated on team performance. Main Duties and Responsibilities · Proactively manage all aspects of the role on a daily basis · Must be a people engaged leader that is both transparent and honest in their approach · Manage To create a motivated, positive, ‘can do’ atmosphere · To manage the team effectively to ensure KPI’s and targets are met on a daily, weekly and monthly basis · To effectively monitor and manage sickness, unplanned absence and holidays, minimising the impact on the team · To deal with and resolve all escalated issues in case of difficulties or complaints from both customers and staff · Have an understanding of HR policies and processes To live and breathe the values of the business and to drive the business culture Key Competencies · Computer Literate · Ability to manage time effectively and to prioritise tasks · Customer liaison and the ability to communication effectively · Demonstrate the ability to meet and exceed determined targets · Ability to build strong client relationships telephonically and interpersonally · Persuasion skills · A high level of accuracy and the ability to go over and beyond to succeed Personal Attributes · Able to build and nurture a sense of common purpose, create an enjoyable working atmosphere and encourage team members to have fun in their work · Excellent communicator, both oral and written, at all levels · Able to work effectively under pressure · Reliable, punctual, committed and enthusiastic · Solution oriented and a high degree of attention of detail · Flexible and positive attitude to work · Professional and presentable in appearance · Ability to listen to understand · Approachable · Self-driven Job Types: Full-time, Permanent Experience: Sales Team Leader: 2 years (Required)

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 1001 - 5000

Revenue: 25 - 50 million (USD)

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Job Ads found: 998

Job Ads per Month: 20.4

Hiring Locations: 10

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