Kings Court Trust

About Kings Court Trust

B2C Sales Consultant (Client Service Consultant) Starting at £22,000 pa + £12,000 OTE Commission pa We are looking for talented, dedicated and pro-active individuals, with a passion for providing excellent customer service alongside delivering expert B2C and B2B consultation, to assist us in providing an outstanding bereavement and estate administration service to our clients. The Client Services Consultant is an integral role to the business, supporting clients and their families and providing guidance in respect of the services we offer. You must be active and engaging with not only our clients but also all other members of the business to ensure that all new estates are on-boarded professionally and efficiently. This requirement comes at an extremely exciting time in the business's history and there is potential for motivated individuals to come into the business and make this role their own. Key skills: A person who gets things done. Impatient and measured equally They will be results-orientated with the ability to demonstrate that they can think creatively and laterally Excellent communication skills at all levels and exceptional organisational and time management skills are a pre-requisite Candidates should be self-motivated, have a keen attention to detail and be proactive at all times, seeking new ways to solve problems and meet challenges A passion for sales and a drive to win Experience: A minimum of two years’ experience in a desk-based sales environment Desirable: Experience of working within an office environment Degree or equivalent level qualification Experience of working within Legal or Financial Services Employee Benefits 25 days Holiday Entitlement (Increasing 1 day annually to a maximum of 30) Buy or Sell up to 5 days holiday per year Health Cash Plan – Cash back for Dental, optical and other treatments PERKS – Employee discounts across a range of high street products Income protection insurance Life assurance policy Company pension (Matched contribution up to 5%) 12 weeks Enhanced Parental leave policy Cycle to work scheme Employee Assistance Programme Free Office Fruit Premium “Bean to Cup” coffee machine Key Responsibilities To own and be held accountable for demanding growth targets Ensure consistent delivery against KPIs and stretching targets Successful conversion of leads by opening calls positively and professionally, controlling the call to diagnose the services required, moving to quote and sale in a structured way. Helping the client to understand the features and benefits of our services, making it applicable to their needs from strong questioning and objection handling. Responsible for all lead management and conversion. Providing an excellent end to end customer experience. Working closely with key stakeholders with the overall aim of increasing leads/enquiries to positively impact sales per day/month/quarter. Clear and dedicated focus on achieving and exceeding the target conversion rate from lead to sale. Identifying and convert upsell/cross sell opportunities. Aim to quote on every lead. All quotes to be followed up within 24hrs and sent electronically where possible. To send all contracts by e signature where possible. Control the timeline and aim to close sales on same day/ week to impact in month revenue and achieve targets. Manage all inbound leads and convert to sale. Assist clients/partners with their queries and offer our support in helping them find a solution. Effectively handle calls (both inbound and outbound) within our agreed SLA’s and raise any customer issues to as appropriate. Contribute ideas that could drive improvements in process or products. Update systems with accurate information gathered on telephone calls and/or by any other communication channels. Maintain and manage an up to date real time pipeline of business, daily activity reports and any other reporting requirements from the business. Reporting pipeline daily in terms of Qualified in Quoted and Contract out, so the business understands potential future business. You are required to perform any such tasks or duties that are reasonably assigned to you. Kings Court Trust: We aim to be the most successful and respected estate administration business in the UK. A regulated business, founded in 2002, we only do one thing: estate administration. We are totally focused on our purpose, helping families to move on. Our business partners refer their customers to us and we provide our innovative and highly customer focused service to the family. As a result of this, we provide value to our partners. This value can be achieved by tailoring the outcome to the business partner depending on their service or commercial requirements. In the existing solicitor channel we use the Title Research brand. Title Research has a fifty year heritage with solicitors providing specialist people tracing and asset repatriation services worldwide. These services are provided thousands of times a year to existing solicitor customers of Title Research. We are committed to preventing fraud and safeguarding and promoting the welfare of employees, and applicants must be willing to undergo screening appropriate to the post, including electronic identity checks, review of references and feedback from past employers and the Disclosure and Barring Service (DBS). Please apply online and send your current CV / Cover Letter and any further documents supporting your application. Job Types: Full-time, Permanent Salary: £22,000.00 to £34,000.00 /year

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Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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